Assistant Manager- Operations and Customer Experience

We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

JN Life Insurance Company Limited is seeking to recruit a suitably qualified and experienced individual for the position of Assistant Manager- Operations and Customer Experience. The incumbent will focus on Managing the operational processes that are required for the smooth operations of the company, including supervision of the claims processes in conjunction with the established Claims Committee of the company and data protection activities necessary. In addition to Direct supervision of the Customer Experience Officers, ensuring that all customers have an “Elevated Customer Experience” in their interactions with JN Life.

Job Category: Assistant Manager

Contract: Permanent

-Monitor the execution of operational policies and procedures for JN Life.

-Manage the maintenance of the facilities of JN Life and coordinate with stakeholders as necessary.

-Coordinate the implementation of new or revised policies and procedures.

-Create update and monitor Service Level Agreements

-Any other duty that may be assigned.

-Supervise the claims processing team and the claims process for all JN Life claims and ensure settlements within a timely manner and within the specified guidelines.

-Implement and manage the company’s records management system

-Develop and implement records management and information governance strategies in accordance with international standards and local legislative framework.

-Coordinate the procurement of all goods and services, ensuring that the JN Group’s procurement guidelines are adhered to and financial prudence is maintained.

-Oversee the preparation of tender and other related documents to procure service providers.

-Bachelor’s degree or equivalent in Operations Management

-Certification in Ordinary Long-Term Business (OLT)

-Managerial Experience including people management

-Experience in the Life Insurance Industry

- Must be able to see the big picture as well as the finer details,

- Have a keen attention to details

- A systematic organized approach to work

- Effective time management and prioritizing are required.

- Must be able to appreciate their role as an integral part of the team providing support and motivation

APPLICATION CLOSING DATE: September 25, 2023