Information Technology Analyst

The IT Analyst studies the organization’s current computer systems, processes, and workflows, and leverages technology to design and implement innovative solutions that enhance operational efficiency, effectiveness, and competitiveness.

Key Responsibilities:

• Evaluate existing computer systems, processes, and workflows to identify areas for improvement and automation.
• Collaborate with cross-functional teams to conceptualize and design information systems solutions that align with the organization's strategic goals and objectives.
• Lead the implementation of digital solutions, including software and hardware integration, ensuring seamless adoption and user training.
• Develop and execute change management strategies to facilitate the adoption of new technologies and processes among employees.
• Research and evaluate emerging technologies, including both hardware and software.
• Monitors project progress by tracking activities, resolving problems, presenting progress reports and recommending actions.
• Provides references to users by writing and maintaining user documentation, providing technical support and facilitating training.
• Collaborate with external vendors and service providers to source and implement technology solutions, ensuring cost-effectiveness and quality.
• Provide Technical Support to business clients.
• Ensures adherence with software and licensing laws.