Digital Transformation Officer

Think Strategically

• Be fully knowledgeable of business goals for the Victoria Mutual Group and how business units and operations align with the achievement of these goals
• Be aware of emerging technological trends and their potential impact/value to Victoria Mutual Group companies
• Review case studies of business transformation and implementations of new technology worldwide

Digitalization and Automation

• Interview team-members to identify processes with little or no automation
• Identify training opportunities for team-members that would lead to more productive use of digital solutions
• Identify opportunities for better use of digital solutions in collaborative environments.

Drive Digital Innovation

• Support the fulfillment of the digital transformation vision by being active advocates of digital innovation
• Obtain buy-in from team members and elicit their support with respect to the ongoing provision and generation of new digital innovation ideas geared at building the organization’s digital footprint and driving the transformation effort.
• Act as champion for driving the implementation of innovative digital ideas within one’s sphere of influence or autonomy
• Gather and track the progress of requests for automation

 Coaching and Support

• Assist and provide coaching to team members carrying out their own automations.
• Guide training for team members on digital transformation tools and process automation best practices.
• Assist and provide guidance on the creation of support documents relating to self-service automation solutions

Execution

• Maintain current knowledge of the department's (and all related) IT policies, standards and practices.
• Design, develop and test solutions as needed in keeping with the department's (and all related) IT policies, standards and practices
• Gather and analyze information for modifying IT systems, by interviews, surveys and other methods.
• Document fact-finding and study results and make presentation of findings and recommendations in formal reports or in oral presentation.
• Liaise with technology vendors for solution implementation as needed
• Coordinate projects as required
• Conduct end-user training as needed
• Keeps abreast of developments in Information Technology regarding development and support tools applicable to the area, and make presentations as may be required
• Participate in digital transformation initiatives, promotions, activities and events
• Support the design, development, delivery and management of communications geared at Digital Transformation
• Perform other duties assigned to support business strategy and operations
• Support self-automation intitative where team members build solutions for team improvement
• Ensure that access to information is handled in accordance with the Information Security (IS) Policy

Monitor

• Seek feedback on effectiveness of deployed solutions.
• Monitor results of implementation against expected benefits
• Report on success/failure of solutions
• Document lessons learnt and recommendations for future improvements.