Debt Collectors - 1st and 3rd Party Charge-Off

Debt Collectors - 1st Party / 3rd Party Chage-Off 6 months minimum in 1st party and hardcore 3rd party collections Strong command of the English Language both written and oral Montego Bay

The Debt Counselor should be able to contact delinquent accounts and perform appropriate collection and follow-up procedures on problem accounts under the direction of the Collections Supervisor. The Debt Counselor must maintain and provide excellent customer service skills to resolve debt in an expedient manner within the FDCPA and LPS guidelines. Candidate must also be able to handle sensitive and confidential information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

-      Responsible for the collection of delinquent accounts through initiating telephone calls with debtors, providing accurate account information, and negotiating appropriate resolutions

-      Educate customers on future payments or the consequences of delinquency and give proper disclosures when procedure dictates

-      Update and analyze Debtor account information utilizing Latitude System

-      Utilize appropriate computer screens to document all activity on the Debtor’s account to maintain an accurate and up-to –date history profile

-      Promote and maintain a professional work environment within collections operation at all times and adhere to all local policies and regulatory standards

-      Must be able to meet monthly quotas and daily call requirements

-      Interact with team members and Collections Supervisor to ensure the best practices are used to achieve department and corporate goal

JOB REQUIREMENTS

-      Math and English Language at the CXC/CSEC level

-      Ability to communicate well verbally and in writing

-       Ability to input and interpret data

-       Excellent persuasion and negotiation skills

-      Clean police record

-      Ability to multitask and work on multiple computer screens at any time