Sales Executive

The Sales Executive will conduct and supervise all activities related to the selling of vehicles in the Sales Department.

Sales Executive

QUALIFICATIONS & EXPERIENCE:

• Minimum Five (5) CXC’s including Maths and English Language.
• A minimum of three (3) years’ experience in Sales.
• Possess a General Drivers’ License no less than 3 years old.

SKILLS & OTHER ATTRIBUTES REQUIRED:

• A passion for motor vehicles, a persuasive manner, self-confidence.
• Possess good mathematical skills, interpersonal skills. 
• Possess ability to explain technical jargons in a clear way, a knowledge of cars and the motor industry in general.
• Previous sales experience is an added advantage.

Major Responsibilities:

1. To achieve the Unit Sales Targets set by the Vehicle Sales Manager for Vehicles and Accessories Every Month.

SATISFACTORY PERFORMANCE IS ACHIEVED WHEN:

1. Key Performance Indicators are met.
2. Sales increase in accordance with budgeted targets
3. Sales reports are done with objectives, and planned activities.
4. Personal goals and written plans are set.
5. The relevant sales statistics are reviewed, daily, weekly and monthly as required; #contacts, types of contacts, status report on clients, etc.    

2. To Prospect New and Pre-Existing Customers.

SATISFACTORY PERFORMANCE IS ACHIEVED WHEN:

1. Sales reports of KPIs are submitted weekly or as required
2. Requisite/agreed # and types of contacts are recorded daily and Sales contact logs are completed daily at all times.
3. A variety of methods are used in the prospecting process at all times – emails, letters, social media, personal visits, and videos.
4. Promotions and events activities are captured in the contact log.

3. To Follow-Up Contacts Daily

SATISFACTORY PERFORMANCE IS ACHIEVED WHEN:

1. Follow-up is conducted in accordance with the provided follow-up system at all times to enhance to  build rapport with prospect – thank you emails, SMS message are sent after initial contact at all times
2.  Follow-up utilizing social media as is appropriate
3. Thank you email is sent following delivery of the vehicle.
4. Sales Execs. develop buyers by keeping good rapport
5. Requests for referrals are done at all times.  

4. To provide quality service to customers.

SATISFACTORY PERFORMANCE IS ACHIEVED WHEN:

1. Sales Execs. qualify buyers by understanding their needs, interests, wants requirements; matching requirements and interests to benefits.
2. All work carried out at all times to levels beyond the customers’ expectations.
3. Duties are carried out at all times with the customer’s needs being paramount.
4. All correspondence inquiries are responded to within 1 business day.
5. All telephones are answered in as far as possible by the first ring but not exceeding three rings.

5. To Convert Prospects to Customers and Close Sales.

SATISFACTORY PERFORMANCE IS ACHIEVED WHEN:

1. Sales are closed by overcoming objection(s);
2. An offer is made to the prospect each time a presentation is made
3. Guidance is always offered with financing, 
4. Proforma is prepared within 30 mins. Of offer at all times
5. Provisions, services and promotion conditions are carefully explained at all times;
6. Warranties are explained 

6. To demonstrate units and Test Drive product with customers

SATISFACTORY PERFORMANCE IS ACHIEVED WHEN:

1. Appropriate responses are given to customer’s needs by listening and asking questions at all times;
2. Perform walk-around with new and old customer and demonstrate benefits of suitable vehicles at all times
3. Test-Drive is offered at all times

7. To check all units carefully

SATISFACTORY PERFORMANCE I ACHIEVED WHEN:

1. The units are inspected prior to delivery at all times.
2. Congratulatory and Thank You email is sent to the customer after the delivery at all times.

8. To monitor, log and report all lost sales to the Sale Manager

SATISFACTORY PERFORMANCE IS ACHIEVED WHEN:

1. Sales Manager is updated daily on trends, customer responses to product, prices and services.
2. All potential lost sales are referred to Sales Manager within 24 hours at all times.