Tourism Experience Coordinator (Hospitality Sector)

ARE YOU AN EXPERT EVENTS/TOURISM GUIDE MANAGER? THEN THIS COULD BE YOUR NEXT CAREER MOVE.

Tourism Experience Coordinator (Hospitality Sector)  

Overview: Our client is one of the leading producers of Premium products sold globally. Due to growth, they are seeking a proven hospitality professional to manage all aspects of their tourist/local visitors experience based in Barbados.

 Duties/Responsibilities: 

• Coordinate activities to ensure the smooth day to day Operations at the Visitor Experience and other Brand Experiences. 

• Ensure that all staff is able to provide excellent levels of customer service and a Premium Visitor Experience, through efficient Brand Communication. 

• Coordinate operations throughout the Company with the aim to continually improving customer service and brand awareness. 

• Hold responsibility for completing cash deposits and sales reports on a daily basis. 

• Ensure staff have accurately communicated and coordinated reservations, and collection times to transport services and guests for Signature Tours, as well as manage any challenges that may arise with the aim to avoid guest waiting periods. 

• Prepare weekly staff rosters and present for approval; created a minimum of a week in advance with the aim of taking a proactive approach to business levels to allow accurate planning and reducing payroll expenses. 

• Coordinate staffing to ensure the Gift Shop is restocked daily. 

• Hold responsibility for the coordination of large groups of guests visiting the company, to eliminate clashes with other groups on tour, as well as to maximise exposure and experience, and eliminating over bookings. 

• Create seasonal itineraries, and coordinate activities for high impact groups (e.g. Brand Academies/Apprentice Programs). 

• Guide/Mentor team to deliver a Premium Brand Experience through interactive communication and personable service & tours. 

• Manage payments/receivables to all related business: Reps, Concierges, Tour Companies, Suppliers, BHTA and misc – on a weekly and monthly basis. 

• Carry out order replenishment of items related to visitor experience, as well as completion of necessary paperwork upon receipt such as: Receiving Reports, P/O’s, Filing of invoices and other documents. 

• Play a role in achieving Budgeting Operating Profit at the Visitor Experience, as well as contribute to the increase in visitors. 

• Hold responsibility for the reduction in variances in daily cash reconciliation & complaints by guests (year over year). 

• Seek proactive solutions to issues to be addressed, ideas for improvement while ensuring standards are followed consistently. 

• Possess working knowledge of the Product List and items in the Shop, in order to make recommendations and initiate conversation. 

• Interact with guests with conversation focused on company product range, Barbados as a holiday destination and their overall experience. 

• Ensure Customer Service Surveys are done as required by pre-determined plans.

• Coordinate functions and special tours which may be held on occasion after working hours. 

• Assist in a general proactive manner, by setting the example of going above and beyond, to ensure the smooth operations of the Visitor Experience. 

• Ensures that all Health & Safety regulations of the company are followed by the staff. 

• Adheres to the relevant procedures in the ISO/Business Management System.
• Performs other job-related duties as may be assigned by the Manager. 

Desires Qualifications/Experience:

• Certificate/Diploma in Marketing, Sales, Business Administration.
• Computer literacy (Microsoft Office).
• A minimum of five years’ experience in a similar capacity in the field of Hospitality/Customer Service.
• Strong coordination, organisational and administrative skills
• Excellent interpersonal and customer service skills
• Excellent oral and written communication skills