ICT User Support Specialist (CDPT)

The successful candidate will be responsible for ensuring the functionality of computer systems and assisting end users.

 Job Responsibilities:

• Installing and configuring computer hardware, operating systems and applications.
• Monitoring, escalating and resolving help desk requests.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
• Performing scheduled preventative maintenance tasks on user support devices.
• Procurement and deployment of business user assets while maintaining inventory of spares.
• Providing support, including procedural documentation and relevant reports and updating the ICT knowledge base.
• Supporting the roll-out of new applications with guidance from the Group Applications team.

Position Requirements: 

• A Bachelor’s degree in Computer Science or related field.
• At least two (2) years’ experience in a similar position/environment.
• Self-motivated with strong self-management skills.
• Excellent communication skills (verbal and written).
• Strong problem-solving skills.
• Ability to meet critical deadlines and manage multiple priorities.