We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Cancel
This job is expired
Qualfon

Onsite Customer Service Agent

Qualfon

  • Georgetown / Demerara-Mahaica / Upper Demerara-Upper Berbice
  • 70000 - 80000
  • Permanent full-time
  • Updated 05/09/2023
  • Human Resource
Apply Now

Onsite Customer Service Agent

Our Qualfon Mission: 
• Our mission is to be the Best and make each person’s life better.
• Further your education and earn a college degree through our Qualfon University scholarship program
• FREE access to personal and professional support through the Qualfon care coaches
• Set work schedules
• Medical, dental benefits, vision, and maternal care for full-time employees
• Paid time off

Qualfon will sponsor all Police Clearance expenses when selected for a line of business.

Please note when you come in to interview at Qualfon, we offer a complimentary lunch

Compensation:
• New and improved pay structure with monthly bonus
• Shift differentials (morning, mid, and evening)
• Opportunities to earn more with our Employee Referral Bonus program
• Free Transportation for late shifts
• Career advancement opportunities in various fields Yearly merit increase
What will you be doing: 
• Respond to customer inquiries via inbound and outbound calls
• Processing payments, cancellations, resolving billing issues and inquiries.
• Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
• Follow scripting to promote recurring payments and self-service options
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
What skills will you need:
• 1 -2 years of customer service experience, preferred but not required
• Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail
• Excellent verbal and written communication skills.
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

Hiring Immediately!

Ref: 09/05/2023
Apply Now

Qualfon