OECS Commercial Director - Unicomer St. Lucia

Our client, Unicomer St. Lucia, is seeking to fill the position of OECS Commercial Director. This position is based in St. Lucia and is open to CARICOM Nationals.

JOB SUMMARY

The incumbent is required to develop competitive retail sales and business development strategies to ensure sustainable profitable growth.  Additionally, the Commercial Director reinforces the organisation’s market leadership position in accordance with the policies and practices that will achieve and maintain customer service excellence throughout the company.  The incumbent must ensure the business goals and objectives are accomplished with the right business processes, services and solutions.

DUTIES AND RESPONSIBILITIES

• Collaborate with merchandise and finance teams to develop annual sales strategies and targets, EBITDA and developmental plans to deliver company, regional and branch level plans.
• Manage customer base and develop retention strategies including business dependence of key segments with key stakeholders.
• Partner with senior management team to identify customer service challenges to determine customer experience goals/objectives and design initiatives.
• Prepare Annual Budget; coordinating the preparation and contributing to the Company’s business plan/strategy
• Articulate the implementation of best-in-class practices on customer experience management and service delivery by partnering with the various stakeholders to implement.
• Analyze and review sales performance and provide product insights to the Commercial Team to develop line extensions, new product opportunities and achieve product rotation, revenue and EBIT target.
• Generate new ideas for lucrative business opportunities and partnerships in collaboration with commercial and marketing to increase revenue streams to maximize revenue.

QUALIFICATIONS AND EXPERIENCE

• MBA or other related degree at the Master’s level
• 4-5 years’ experience within a medium to large retail/commercial operation in an executive position
• Industry and functional knowledge of retail operations with in-depth understanding of various products.
• Strong people management and leadership skills with the ability to influence
• Proven management and/or relationship management experience at a senior, strategic level role
• Strong analytical and problem-solving skills proven in a high stakes environment

We wish to thank all applicants for their interest, however, only those favourably considered will be contacted.