Customer Experience Associate (Chat - Airlines Department) - Kingston Onsite

Customer Care CHAT agents needed for our prestigious Airline Travel Company.

ONSITE CUSTOMER SERVICE CHAT ASSOCIATES NEEDED FOR AIRLINE COMPANY.

MUST BE ABLE TO TYPE 20 WPM

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access - via assigned kiosks
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
  positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology

The Successful candidate will:

Provide excellent customer service:

-        Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs

-        Excellent writing skills; able to translate Customer communication rapidly and effectively in chat

-        Ability to multi-task; seamlessly manage up to three chats simultaneously with out giving the impression of neglect to any Customers

-        Solve problems systematically, using sound business judgment, and following through on commitments

-        Respond to customers in a polite and courteous manner

-        Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel

-        Establish rapport via chat or phone quickly, and remain positive and upbeat

-        Express thoughts and information clearly and succinctly

-        Inspire confidence and positively influence the behavior, actions, and thoughts of others

-        Communicate unpleasant or negative information in a tactful manner

• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member

Demonstrate strong data entry skills and proficiency in the use of a PC.

Qualifications:

  Pre-Requisites

• 3 CXC subjects or more (English is mandatory)
• Customer service background desired but not required
• PC skills (Word/Excel) required
• Strong customer service orientation
• Exceptional Listening/Communication skills
•  Critical Success Factors

• Strong communication skills
• Independent work ethic; able to self-motivate and initiate work activity and solutions without being prompted
• Attention to detail; able to focus on Customer interaction while problem-solving
• Ability to perform multiple tasks simultaneously
• Quality focused
• Participates; while working in a remote environment joins meetings, huddles, trainings, activities
• Decision making skills
• Organizational skills
• Problem solving
• Team player