Parts Advisor

The Parts Advisor provides courteous and efficient service to customers. Assists the Service Managers/Supervisors in specific related to parts procurement, including follow-up, placing special orders, and accessing invoices and quotes.

Parts Advisor

Task Breakdown:

• Assist the Manager/Supervisor with specific responsibilities.
• Ensure that company stock/assets are controlled and only issued/received as per policies and Standard Operating Procedures.
• Provide courteous and efficient service to customers at all times.
• Adhere to all Standard Operating Procedures.
• Ensure the raising of accurate quotations via the ADP system for the preparation of repair estimates and parts procurement.
• Follow up on parts orders and provide ETA.
• Work alongside Parts Managers /Supervisors to ensure timeliness of parts availability and alternative options.
• Completion of LP Invoices checking and signing off against all values.
• Checking of all counter invoices, requisitions, etc. Filing of such documentation in an orderly and controlled manner.
• Where required, assist with checking in goods received, log any discrepancies immediately, and the Production of Goods Receival Notes and Claims Documentation.
• Coordinate returns to suppliers via Goods Returns documentation. Follow up on the receipt of Credit Notes or Memos. 
• Follow up on outstanding parts service and parts invoices.
• Assist with any other departmental responsibilities within scope and competence.