Head of Operations

Head of Operations

GREAT CAREER OPPORTUNITY

ATTRACTIVE COMPENSATION TO INCLUDE COMPANY MAINTAINED CAR

Our client owns and operates a well-established and very successful organization with a strong brand and has done so for many decades. The Company is driven by operational excellence, customer and employee experience.  The Company engages its employees in such a way to empower them to serve their customers with care and diligence. Our client is committed to building a Great Place to Work.

We are seeking to engage candidates who wish to work in a dynamic and caring working environment and are driven by individual and company success.

HEAD OF OPERATIONS

The Head of Operations will be required to embrace the organization’s core values, vision and strategic objectives and have the enthusiasm to excite direct and indirect reports to execute accordingly. Reporting to the General Manager, the Head of Operations will handle the overall leadership and management of the Operations Department. This is to be done with skillful management of team members and other resources to ensure operational excellence and sustainable profitable growth.

KEY RESPONSIBILITIES INCLUDE:

1. Provide strong leadership with respect to the business planning process to establish and implement strategies that will result in improved business results.
2. Lead the Operations team in a manner to achieve operational excellence in alignment with established corporate and departmental strategies and agreed policies, processes, procedures, and standards.
3. Establish approaches to evaluate performance by way of key operational metrics to quickly respond to sudden shifts and trends with focus on operational efficiency, profitability, and overall improved business outcomes.
4. Participate in the annual budget process to include conducting financial analyses to ensure ongoing improved business results.
5. Oversee the execution of marketing activities to meet or exceed revenue and profit targets.
6. Lead to establish a caring work environment. Ensure individual development plans are established for members of the team in response to gaps and their career paths to ultimately improve employee engagement and experience.

Qualifications and Experience:

• Bachelor’s Degree in Operations Management or any equivalent
• Minimum 3-5 years’ experience in a similar role
• Business Process Skills
• People Management Skills
• Strategic Management Skills
  • Excellent Interpersonal, Collaboration, Communication and Leadership Skills
  • Forecasting, Inventory & Cost Management Skills
  • Problem Solving and Decision-Making Skills
  • Retail Business Acumen Skills
  • Business Results Driven
  • Proficiency in Microsoft Applications