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Housekeeping Operations Manager
Allied Hotels Limited
- Port-of-Spain
- Negotiable
- Permanent full-time
- Updated 01/09/2023
- HRM
Overall responsibility for cleaning rooms, laundering bed linen, keeping all Public Areas clean and tidy and maintaining furnishings and other equipment in the hotel.
Job Description
- Supervise and inspect the daily cleaning of the guest rooms, Front and Heart of House and ensure the adherence to standards by completing inspection reports.
- Ensure compliance with accident/loss prevention programs: SOPs (Standard Operating Procedures), MSDS (Material Safety Data Sheets), and all health/sanitation standards and regulations to achieve high levels of cleanliness and guest satisfaction.
- Review schedules daily to ensure proper staffing for the AM/PM shift and assign overtime if needed.
- Assist in preparation of grids and workloads for housekeeping staff ensuring maximum efficiency.
- Issue assignments to staff for special requests and areas of concentration to ensure a smooth flow of the housekeeping operation
- Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide quality service.
- Refer and follow up on maintenance issues with Engineering to protect hotel assets, and ensure a safe, accident free environment for guests and employees while maintaining LQA standards.
- Record all special cleanings such as general clean of bathrooms, toilet tanks, etc. on proper sheet.
- Monitor daily guest room key inventory for the AM shift.
- Record all Housemen work on a daily basis (i.e. General cleans, drapes, and carpet shampooing.) in the absence of the Office Manager.
- Participate in hotel committees and task forces assignments.
- Assist and conduct daily line-up with staff.
- Visually inspect cleanliness, appearance, and maintenance of VIP rooms, guest rooms, corridors, back landings, and staircases on assigned floors. Report and assign all deficiencies to appropriate departments (engineering department, Telecom, etc.).
- Submit reports of inspections on a daily basis. Communicate cleanliness concerns to appropriate persons, and resolve challenges
- Assist with closing shift. Proper house clearing, assignments collecting, chemical bottles collection, keys and radios are returned.
- Monitor appliances, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards.
- Monitor inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments.
- Make daily reports on the condition of assigned section and advise Director of Housekeeping of any work or problems that need attention.
- Maintain close communication with all other departments
- Ensure that proper records of work assignments are maintained and accurate using tracking sheet.
- Perform weekly inspections with section managers
- Ensure communication and feedback between all supervisors and employees
- Ensure proper upkeep of all outside service providers such as the exterminator and window washers.
- Work closely with Front Office and Housekeeping team to ensure accurate status of arrival rooms
- Complete any other assigned tasks or projects by Director of Housekeeping.
Job Requirements
- Must be proficient in Microsoft Office
- Minimum of 3 years housekeeping management experience, preferably at a luxury hotel.
- Creative, self directed, organized
- Must have excellent communication skills (verbal and written).
- Must have excellent interpersonal, organizational and administrative skills.
- Must be detail oriented.
- Must be proactive, flexible, able to meet deadlines, and to work under pressure.
- Must be able to handle multiple tasks simultaneously.
- Must be a team player with hands-on experience.
Ref: EHRTH
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