Customer Service Specialist-Kingston

Our specialists are responsible for providing exemplary service while handling customer inquiries about products and services across a myriad of industries.

Are you passionate about offering customer service and would like to join our itel Family in Kingston, Jamaica to make an impact?

Our specialists are responsible for providing exemplary service while handling customer inquiries about products and services across a myriad of industries.

What will you do:

Specialists will respond to all customer requests and queries regarding services rendered, as well as product and account information by:

Handling all customer inquiries through various channels (telephone, chat, email) in professional manner
Meeting or exceeding your daily and monthly performance targets while maintaining maximum service availability
Provide thorough responses to customer queries by using your knowledge of our business processes. Understand basic business knowledge to ensure accuracy in all customer queries
Escalating customer or system issues to team leaders to ensure immediate resolution
Identifying opportunities for service improvement
Accurately documenting the details of all customer interactions
Ensure quality levels prescribed by clients are consistently met
What will you bring:

A minimum of 3 CSEC subjects or equivalent including English
At least  3-6 months of customer service or call center experience
Must be flexible to work assigned shifts.
Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
Excellent verbal and written communication skills
Proficient MS Office skills, primarily MS Word, Excel and Outlook required
Excellent interpersonal, problem-solving & judgment skills with a high level of attention to detail and accuracy required