Walk-Ins for Reservations Sales & Customer Service | Aug 31 & Sep 1
Transparent BPO
- Clarendon / Kingston and St. Andrew / St. Catherine
- Not disclosed
- Permanent full-time
- Updated 30/08/2023
- Recruiting Department
We are inviting persons to our walk-ins on Aug 31 & Sep 1 at Transparent BPO. We are filling roles for Customer Service and for Reservations Sales Agents. Must be able to type 25 WPM, hold a high-school leaving diploma or 3 CXCs.
We are looking for Reservations Sales /Customer Service Agents that will be the liaison between Transparent BPO's clients and their current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, making accurate recommendations, completing sales, handling complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
The successful Reservations Sales /Customer Service Agents will manage inbound interactions in a timely & efficient manner, follow "scripts" when handling different topics, and identifying customers' needs, clarify information, research every issue and provide solutions, whilst upselling to ensure that the customer maximizes on all product and resources available to them.
To be successful as a Reservations Sales /Customer Sevice, you should have an affinity for meeting targets and a passion for customer service, sales & helping others. An outstanding Reservations Sales/ Customer Service will have the confidence, compassion and tenacity to present opportunities and products aimed at adding value to our clients’ customers.
Reporting Structure
Direct Report: Operations, Team Leader
Responsibilities & Duties
· Manage large amounts of inbound calls in a timely manner
· Follow communication “scripts” when handling different topics
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
· Seize opportunities to up sell products when they arise
· Build sustainable relationships and engage customers by taking the extra mile
· Frequently attend educational seminars to improve knowledge and performance level
· Sell products and place customer orders in the computer system
· Provide product and service information to customers
· Document all call information according to standard operating procedures
· Recognize, document, and alert the management team of trends in customer calls
· Identify and escalate issues to supervisors
· Meet personal/team qualitative and quantitative targets
· Other duties as assigned
NOTE: This list of responsibilities outlined is non exhaustive and may include other tasks relating to the outlined job function as the need arise.
Requirements
· Minimum 1 year experience within the BPO space is required
· Minimum School Leaving Certificate is required
· Have an affinity and passion for Sales & Customer Service
· Ability to function in a fast-paced environment
· You possess the ability to sell value and are effective in differentiating yourself and your brand from the competition.
· You are effective at presenting your solution, confident about closing, understands the right time to close and have techniques to move indecisive prospects into a decision.
Benefits
What can you expect from Transparent:
· Criteria Based Incentives
· Weekly Pay Cycle
· Competitive Base Salary
· Competitive Health Benefits
· Onsite Clinic
· Onsite Daycare
· Staff Transportation
· Premium Restaurants on-site
· A people centric company culture
· Strong promotions from within policy
· A comfortable state of the artwork environment