Customer Service Specialist - Montego Bay - (Onsite)
ContactPoint 360
- Hanover / St. James / Trelawny
- Not disclosed
- Permanent full-time
- Updated 31/08/2023
- Luzan Buchanan
Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!
Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!
Who We Are:
Welcome to ContactPoint 360, the world’s fastest-growing global BPO (Business Process Outsourcing). At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.
At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.
We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ
Job Description:
ContactPoint360, a boutique Global BPO company, is seeking a versatile and talented Customer Service Specialist to join our team. A customer service Specialist is responsible for offering excellent customer service and support to customers. They are the primary point of contact for customers and handle inquiries, and complaints, and resolve any issues.
Responsibilities:
Handle reseller inquiries via phone, email, and chat in a timely and professional manner.
Assist our resellers in placing orders, making changes to existing orders, and tracking shipments.
Provide product information, updates, and recommendations to resellers.
Identify and resolve customer issues, complaints, and disputes.
Escalate complex or unresolved issues to the appropriate department or higher-level management.
Keep accurate records of customer interactions, transactions, and inquiries.
Maintain a positive and empathetic attitude towards customers at all times.
Strive to achieve customer satisfaction and loyalty.
Collaborate with internal departments to ensure timely resolution of customer issues.
Continuously improve and update knowledge of company products, policies, and procedures.
Provide feedback to management regarding recurring customer issues or trends.
Assist in training new customer service representatives.
Qualifications:
Minimum 1 years’ experience in a call/contact center environment required.
As a Customer Service Specialist, you must possess excellent English verbal and written communication skills.
Proficiency in using computer systems, customer relationship management (CRM) software, and other digital tools is essential for customer service specialists to efficiently manage customer accounts and provide support.
Preferably completed a bachelor's education.
Proven problem-solving abilities, patience, and the ability to work in a fast-paced environment.
Having thorough knowledge of customer service software, computer skills, and the ability to multitask may also be required.
Ability to work independently and with the team.
Adept at multitasking with great attention to detail.
Able to thrive in a fast- paced environment with the ability to pivot quickly and adapt to changing situations and requirements.
Demonstrates ability to take initiative and prioritize daily responsibilities.
If you possess the qualifications and are excited about the opportunity to be a Customer Service Specialist in the BPO landscape, we would love to hear from you. Please submit your resume, writing samples, video portfolio, and any relevant multimedia materials to [contact email or application submission details].
Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Start your amazing career with CP360 today!
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Twitter: ContactPoint 360
ContactPoint 360
- 13 Crane Boulevard, Beauty Queen Complex,Fairview Drive, Montego Bay, Jamaica, W.I