Credit and Collections Manager

Looking for a fast-paced job where you get to utilize your strong leadership skills and financial acumen? Join the Appliance Trader's Team as our Credit and Collections Manager, and lead our credit and collections department.

Credit and Collections Manager

With your excellent organizational skills, you will oversee a team of hard-working collection staff members to communicate with clients who owe money and increase the percentage of successful repayments. You will have the chance to implement changes to the department to create a proficient and efficient team. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department and company-wide business goals.

Job Duties and Responsibilities:

• Oversee the collection of outstanding invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
• Create and implement strategies to increase the number of successful collections on outstanding debt and set KPIs to measure performance of the department and staff.
• Implementing collection policies and procedures to avoid excessive outstanding debt to the company and improve cash flow.
• Ensuring that the company policy on recoveries is followed and that it is in line with government regulations.
• Communicate with clients to build and maintain strong working relationships to improve collections and department performance.
• Visiting and negotiating with B2B customers and Government agencies in cases when non-payment occur and establishing payment plans as necessary.
• Liaise with Sales Managers and Branch managers to improve collections focus.
• Handles and diffuses escalated calls and communicate with customers on billing complaints.
• Engage with and manage the relationship with external debt collectors.
• Preparing weekly and monthly aging and DSO reports and/or presentations assessing the status of receivables.
• Run reports and analyze data pertaining to the department and share with executive staff and other department managers as necessary.
• Implement/Improve credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
• Oversees investigation of credit risk in customers and advise on course of actions for credit applications.
• Liaise with the Marketing CRM Manager and IT Manager on the management and structure of the customer database.
• Remaining informed of any legislative procedural training regarding debt collection.
• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Setting weekly collection goals and targets for the department.
• Recruit, hire, train, mentor and evaluate staff members to ensure a sufficient number of staff members are available to handle the workload.
• Any other duties which may be assigned from time to time.