Credit Officer

CREDIT OFFICER

The Credit Officer assists the Credit Manager in providing effective control of credit to the Division’s Customers and to facilitate collections from those Customers.

The ideal candidate will possess the following:

• Tertiary degree in Accounting, Business or related field
• Minimum one (1) year experience working in a similar role
• Strong administrator, detail oriented, pays keen attention to accuracy.
• Strong computer skills; Proficient in MS Office software.
• Excellent written and oral communications skills.
• Must be highly organised and able to multi-task effectively.
• Exhibit a positive and professional demeanor.

Core responsibilities include:

• Investigate all Customer balances as indicated on monthly Aging Report for assigned portfolio, in order to isolate those Customers whose credit extends beyond 30 days.
• Manage receivables for assigned key accounts and ensure queries and overdue balances are resolved/ cleared in a timely manner.
• Oversee credit note operations for the division (query price rebates, modifications & damaged goods) and ensure vouchers are processed within established timeframes.
• Effect collections as necessary by telephoning recalcitrant Customers, updating the Credit Manager on the results.
• Liaise with Customers and Sales Personnel with respect to queries relating to the Credit function.
• To act as deputy/back-up to the Credit Manager.
• Liaise with Collectors with regards to accounts assigned.
• Supervise and coordinate all related activity within the Records Department.
• Lead the Cashiers, Records and Credit Clerks teams including but not limited to training, coaching, planning, evaluating, rewarding, disciplining and overseeing employee relations for the Department.
• Develop, maintain and continuously train team members on all procedures related to Customer Relationship and Credit Management.
• Coach and motivate team members to provide excellent service to internal and external customers.
• Expeditiously resolve customer account issues, communicate with all relevant departments and managers to resolve problems.
• Prepare, maintain and submit reports as required.

Competencies:

• Excellent communicator
• Analytical thinker
• Leadership
• Team oriented
• Performance driven
• Sound decision making skills
• Committed to the continuous delivery of excellence