Quality Assurance Manager

Quality Assurance Manager

About FGB

First Global Bank is a Jamaican-based commercial bank and a wholly-owned subsidiary of GraceKennedy Limited. Operating since 2002, FGB has a reputation of redefining the banking experience through its commitment to technology and a high standard of service delivery. The bank was first to deliver several digital channels including the Caribbean’s First Video Teller Machine and expanded service delivery through agent banking services. FGB also offers one of the best rated online banking platforms (Global Access). First Global Bank currently operates eight (8) main branches and fourteen (14) banking agents across Jamaica.

  QUALITY ASSURANCE MANAGER   

 Purpose of position

1. Develop, establish, and enforce quality assurance standards and measures for the information technology       services within the organization.
2.  Direct research and development in support of business cases, proposed projects, and systems requirements   over the course of software development lifecycles.
3.  Lead quality assurance efforts to ensure the effective translation of business requirements into functional   specifications for applications implementation projects.

Principal Responsibilities; 

Strategy & Planning

• Lead the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
• Ensure that software quality measures comply with regulatory standards, industry standards, and accepted best practices.
• Create methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality.
• Direct the analysis of documentation and technical specifications for any new application under deployment or consideration to determine its intended functionality.

 Operational Management

• Develop and write test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems.
• Apply established metrics to determine the readiness, quality, and operability of software, systems, and products due for release to clients and/or within the enterprise.
• Conduct internal audits to measure and assure adherence to established QA standards for software development, application integration, and information system performance, and corresponding documentation.
• Coordinate testing of new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications.
• Communicate test progress, results, and other relevant information to project stakeholders and executive management.

 Governance, Security and Compliance

• Recommend, develop and maintain the relevant documented IT Policies and Procedures for effective governance of IT Quality Assurance and Application Maintenance.
• Lead the quality assurance in the development of disaster recovery plans and the execution of DR simulations and assist during emergency situations as needed.
• Participate in the ongoing review of new technologies and analyze the impact of implementing for the Financial Group, in the context of the legal and regulatory framework.

 Required Qualification, experience and key competencies: 

The successful candidate should have:

• Bachelor’s Degree in Computer Science, Software Engineering or a related discipline.
• Project Management Certification (e.g., PMP, Agile, Scrum etc.)
• Five (5) years’ experience as a QA Manager for major application integration and/or major application product release and managing all aspects of a QA team..
• In-depth knowledge of system testing metrics, best practices and methodologies.
• Extensive experience with core financial software applications: core banking, insurance, investments and payments.
• Experience with statistical reporting and analysis.
• Excellent PC skills and knowledge in programming languages e.g., PL/SQL
• Understanding and exposure to Windows, AIX, and Linux Operating Systems
• Excellent data analysis, data verification, and problem-solving abilities.
• Excellent communication, relationship building and people management skills.