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Conduent

Trainer

Conduent

  • Hanover / St. James / Westmoreland
  • Not disclosed
  • Permanent full-time
  • Updated 21/09/2023
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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

 

Job Responsibilities
  • Trainers will have the overall responsibility of preparing new hire Agents and Supervisors with the level of knowledge and development necessary to deliver exceptional Cash Management (Disbursement)  Services.
  • Demonstrate on-going mastery of the Business Rules.
  • Knowledge of the Client Cash Management (Disbursement) activities and call center and/or administrative operations, along with proficiency in the use of Client Systems and resources (“Training Content”).
  • Meet Client standards of professionalism, as detailed in the Business Rules during provision of Services.
  • Demonstrate the ability to deliver all Client Training Content effectively and accurately.
  • Trainers should be tenured in their role with a minimum of three (3) years’ experience delivering
Required Skills
  • Strong organization and time management skills
  • Effective communication and interpersonal skills to inspire and engage new hires 
  • Open communication with client’s training team and make revisions to materials as necessary when requested
  • Ability to keep abreast of adult learning trends
  • Ability to remain effective in a virtual training environment (i.e. using Microsoft Teams) as well as in-person training
  • Ability to provide support and mentoring for new hire Agents while conducting an evaluation and identifying areas where improvements are needed
  • Ability to remain compliant with Business Rules during training
  • Background in Accounting/Payroll
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

 People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

 At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Ref: Trainer
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Conduent

Conduent

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