Voice Support Agent - Health Client (Payroll) - Work from Home (All Parishes)
Influx
- Kingston and St. Andrew / St. Catherine / St. James
- Not disclosed
- Contract
- Updated 23/08/2023
- Recruitment Manager
Influx builds full-service customer support teams that can flex and scale monthly. We enable companies of all sizes to deliver consistent and high-quality service 24/7. Our team is growing and we are looking for highly competent Customer Service Agents for voice support.
You’ll be tasked with answering customers’ questions. You’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Tasks include:
Communicate effectively via phone, email, and chat with our customers
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture
Identify and assess customers’ needs to achieve satisfaction
Strives for the one-contact resolution goal and eliminates the need for follow-up
Foster confident relationships through open and engaging communication
Go above and beyond to engage with customers
Requirements:
At least 2 years of experience in customer service including phone, chat, and email
Data analysis/workforce management experience
Payroll experience is a must
Excellent written and verbal English communication skills
Strong problem-solving skills
Team player
Quiet environment- free of distractions and background noise
Ability to navigate multiple computer applications simultaneously
Scheduling flexibility – Able to work a 9 hr shift that includes weekends and public holidays (the latest shift ends at 11 pm)
Experience with online platforms (CRMs, Zendesk, Slack)
Own a fully functional laptop
Ability to type 40-45 wpm (data entry experience a plus)
Keen attention to detail
Strong organizational skills
Ability to thrive in a remote work environment
Equipment Requirements:
(NO CHROMEBOOKS, NO LINUX OS)
Minimum 15 Mbps wired internet connection
Minimum i5 processor or equivalent (for example i3 processor 6th generation)
Minimum 8GB RAM
Wired headset
Quiet working environment
Benefits:
The flexibility of working from home without having to go to the office
Work with clients in the USA, EU, and elsewhere
Extensive opportunities to learn from, and work with, high-performing colleagues
Career opportunities! We’re a fast-growing startup with roles and positions to grow into
If this sounds like you or someone you know, apply now!