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Massy Distribution

Customer Experience Agent

Massy Distribution

  • Trincity
  • Negotiable
  • Not disclosed
  • Updated 23/08/2023
  • HR - Careers
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Responsible for resolving all aspects of customer inquiries and complaints, providing accurate and timely responses, and entering accurate information on the Customer’s database, so as to facilitate a smooth delivery of the company’s products to our customers.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

  • Input and process orders accurately and in a timely basis.
  • Process all “call-in” orders in a timely manner for all departments.
  • Answer customer queries and provide timely feedback.
  • Process all credits.
  • Service over-the-counter / walk-in customers.
  • Document customer complaints and liaise with the relevant department to address the issue.
  • Enter Warehouse Transfers.
  • Assist in other areas of work based on the needs of the department and any other area as necessary in support of Company activities.
  • All responsibilities and accountabilities must be executed in accordance with the company’s Customer Service Management System (CSMS), Quality Health and Safety Environment (QHSE) and Business Continuity Management System (BCMS) policies and practices

 

KNOWLEDGE & SKILLS


Requirements

  • Customer Focused
  • Ability to work in a dynamic environment with little supervision
  • High level of integrity

 

Qualifications & Experience

  • 5 O’ Levels including English, Mathematics and Accounts
  • Or 3-5 years in a Customer Service/Sales Environment

 

Ref: Customer Service
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Massy Distribution

Massy Distribution

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