Training Manager

We are looking to employ a training manager with outstanding written, verbal and interpersonal communication skills.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. Our company optimizes the entire member/patient experience through service offerings for clinical operations, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. The Sagility team has more than 30,000 employees across 5 countries and revenues of over $500 million.

 If you seek an opportunity to work with top clients around the world and be part of an enriching and nurturing work environment, check out this career opportunity with the Sagility Team!

 We are currently seeking a talented Training Manager. In this role you will identify and understand the training needs of the contact center, conducting needs analysis studies and confer with Managers, Trainers and Team Leaders to determine requirements.

 Key Responsibilities:

• Defines, measures, reports and is accountable for the success of training programs.   
• Coaches and develops training and quality staff to ensure high degree of measurable success.  Provides specific qualitative and quantitative data to Operations Managers.   
• Identifies areas of process improvement and works effectively within the organization to implement them on a timely basis.
• Organizes and develops training materials and manuals, reference library, evaluation and testing procedures, and other educational materials using a variety of mediums and training formats and procedures to support the training needs.   
• Closely interacts with Operation and Account Managers to ensure clear expectation of the client and business needs, as well as, communication of expectations for all direct reports.
• Participates in client visits and roundtables to provide input on program performance or new training programs being offered.
• Promote teamwork and cooperative effort.  * Help train and give guidance to other HGS employees.  * Maintain a clean, safe, and unobstructed work area, and practice good safety habits.  * Provide internal and external customers with the highest quality services.

Minimum Requirements: (Education, Experience, Skills)

• BA/BS in Business Administration, Education & Training or related field, or equivalent experience
• 4 – 6 years of relevant experience, including 3 years in training/ learning and development
• 2 – 4 years supervisory experience
• Minimum of two years of call center environment preferred.
• Demonstrated written and verbal communication skills to include presentation ability and interaction with wide variety of internal and external customers.
• Demonstrated organizational skills in design and development of course curriculum.
• Demonstrated ability to lead, motivate, and develop work team towards improved performance.
• Intermediate knowledge of PC applications for word processing, spreadsheet, presentations etc.
• Intermediate knowledge of telecommunications and call center management systems and terminology preferred.