CUSTOMER SERVICE CLERK

A bright and articulate individual is needed to fill the role of a Customer Service Clerk on a permanent and full-time basis. He or she would support customers in a manner that creates exceptional customer service experiences.

CUSTOMER SERVICE CLERK

Econo Office and School Supplies Limited, an office supplies firm in business for over 20 years is seeking to add a customer service clerk on a permanent and full-time basis to their sales team.

Responsibilities & Duties:

• Provide sales team support
• Responding to customers' emails and provide pricing
• Follow up to ensure customer receives his products in a timely manner and is satisfied.
• Prepare quotations, prepare purchase orders, keep track of purchases and supplies, and handle inquiries about orders.
• Quickly determine individual customer needs and satisfy with appropriate action.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Qualifications & Skills Required:

• Proficient knowledge in stationery and office supplies would be an asset
• At least 3 years’ experience in a customer focused role.
• At least an Associate Degree in Business Administration or some related field OR Certification in Customer Service
• At least three (3) references required
• Proficient in Microsoft Office and a working knowledge of Peachtree/Sage 50
• Strong Communication and People skills
• Able to solve problems and learn quickly
• Able to multitask and prioritize effectively
• Dedicated to quality service with attention to details