Assistant Store Manager

This job contributes to Starbucks success by assisting the Store Manager in implementing store operations. This job assists and supervises a team of store partners to create and maintain the Starbucks Experience for our customers and partners.

Position:                                Assistant Store Manager – Starbucks

Reporting Relationship:     This position reports directly to the Store Manager, Starbucks

Summary:                             This job contributes to Starbucks success by assisting the Store Manager inimplementing store operations. This job assists and supervises a team of store partnersto create and maintain the Starbucks Experience for our customers and partners. TheAssistant Store Manager is responsible for modelling and acting in accordance withStarbucks guiding principles.

Duties and Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Communicates clearly, concisely and accurately to ensure effective store operations. Provides communication to the shift team as directed by the Store Manager.

• Contributes to positive team environment by recognizing change in partner behaviour that might signal potential problems or changes in partner morale and performance and communicating the changes to the Store Manager.

• Demonstrates integrity, honesty and knowledge that promote the culture, values, and mission of Prestige Holdings Limited and Starbucks.

• Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team.

• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

• Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.

• Maintains regular and consistent attendance and punctuality.

• Models a customer-comes-first attitude, delivers legendary customer service, and supervises partners to make sure they deliver legendary customer service.

• Responds to immediate store needs by using external resources as required.

• Reviews store environment and key performance indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the Store Manager for broader areas of improvement.

• Supports Store Manager in implementing company programmes by working directly with the shift team to implement action plans that meet operational and organization objectives.

• Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools. Makes recommendations to Store Manager on new, creative, methods of recognition that have high impact.

• Uses and provides direction to partners during their shift on the use of operational tools to achieve operational excellence. Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager.

• Performs other related duties, as required.

Education/Experience

•           Proficiency in Microsoft Office

•           Three (3) CXC passes, inclusive of English Language or equivalent.

•           Three (3) years minimum retail management experience.                            

•           One (1) year minimum customer service experience in a retail or restaurant environment. 

•           Experience in directing the work of others.  

Required Knowledge, Skills, and Abilities

•           Ability to act with a customer-comes-first attitude and deliver customer service that meets or exceeds customer          expectations.

•           Ability to use discretion in providing direction to others.

•           Effective oral communication skills.

•           Knowledge of the retail environment.

•           Strong interpersonal skills.

•           Strong problem-solving skills.

•           Team-building skills.

•           Ability to work in a fast-paced and changing environment.

•           Ability to deliver excellent customer service.

•           Ability to work as part of a team.

Core Competencies

Customer Focus         

Delivers legendary service that meets and exceeds all customers' expectations.

Ethics and Integrity   

Adheres to Starbucks values, beliefs and principles during good and bad times.

Composure    

Remains calm, maintains perspective and responds in a professional manner when faced with tough situations.

Personal Learning      

Takes personal responsibility for the continuous learning of new knowledge, skills and experiences.

Dealing with Ambiguity        

Able to successfully function during times of uncertainty and changing priorities.

Decision-Making       

Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment.

Interpersonal Savvy   

Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks.

Results-Oriented

Gets results and achieves goals.