Customer Care Beauty Specialist

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Job Summary:

The Concierge is a patient's main point of contact within 24-48 hours of contracting for our services. A Concierge serves as a liaison between the patient and other departments (i.e. Sales, Labs & Clearances, Scheduling) that service the patient from pre-operations to and post-operations.

Duties & Responsibilities:

• Manages large amounts of inbound and outbound calls in a timely manner
• Interviews, obtains and verifies patient information via phone
• Transfers customers to the correct department to ensure continuation of service based on patient needs
• Provides patients with information in preparation for their surgery
• Provides recommendations for hotel and recovery home options
• Makes appropriate modifications to their purchased services when requested
• Processes customer payments
• Generates invoices and conducts financial transactions ensuring they are on track and on time
• Serves as ambassador to patients & resolves any issues as they arise
• Performs clerical and administrative functions such as customer service and record keeping

Required Skills/Abilities:

• Outstanding customer service skills
• Strong time management and organizational skills
• Ability to work with a high sense of urgency
• Ability to efficiently multi-task and prioritize work

Education and Experience:

• 5 CXCs to include English and a science subject
• Exception: 3 CXC minimum with previous BPO experience.
• Social Media Savvy
• Minimum 1 year of customer service experience
• Basic knowledge of medical terminology preferred
• Plastic surgery knowledge preferred
• HIPPA & OSHA Compliance Certification preferred

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.

Flexibility is key as this roles operates days, nights, holidays and weekends.

This position is most easily accessible for candidates in Kingston and surrounding areas.

Joining the itel family, you will experience