Account Associate (Sales)

• Full-time positions
• An exciting, fast paced call center environment centrally located in Kingston
• Competitive base hourly wage ($400+ per hour)
• Aggressive Sales and Customer Satisfaction commission and incentive programs
• Overtime earnings opportunity
• Long term opportunities for advancement and promotion

Duties and Responsibilities:

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Answering Inbound calls, providing product information and selling our well-known communication/home entertainment client’s channels, content packages, and Internet/Home phone services to prospective customers
• Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
• Must maintain an acceptable level of performance week over week, month over month
• Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
• Provide exceptional service to customers during each interaction
• Address all customer concerns and inquiries
• Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
• Adhere to all company guidelines regarding the delivery of sales to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Requirements:

• Sales experience in a call center or similar business environment
• 3 CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English
• Work experience is a plus but not required
• Exemplary Attendance Records with Previous Employers
• Proficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems
• Excellent written and verbal communication skills
• Excellent typing skills

Additional Company Requirements (If successful):

On condition of employment you will be required to:

• Submit to a drug test
• Process a police record certificate

On condition of employment you will be required to present the following;

• Updated resume
• 2 passport size photos
• Educational qualifications
• Birth Certificate and Marriage Certificate(if applicable)
• Any Valid Government issued photo identification (Passport, Driver’s Licence, or National ID
• TRN & NIS cards
• P45 (if applicable)
• Active Bank Account from any major financial institution. CIBC account is preferred.

Please complete our online assessment in order to be considered for this post. Copy and paste the below link in your web browser. 

https://careers.vxi.com/Job/Index