Collections Specialist
Not Disclosed
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 16/08/2023
- Job Post
The Collections Specialist is responsible for supporting collections effort for the company by ensuring collection targets are achieved.
Job Summary
Reporting to the Credit & Collections Manager, the Collections Specialist is responsible for supporting collections effort for the company by ensuring collection targets are achieved. The incumbent will ensure relationships are maintained with customers while ensuring outstanding payments a received efficiently.
He/She is also responsible for providing the business with effective credit management processing, and ensure all KPI’s are met while adherence to Credit & Collections Policies.
Major Responsibilities
- Contact customers who are in debt or have outstanding payments, via phone, email or in writing, to request payment
- Communicate with customers in a clear, concise and professional manner
- Understand and explain the terms and conditions of the debt, including interest, penalties, and fees
- Analyze customer credit reports to determine their ability to pay
- Resolve disputes or complaints from customers related to their debt
- Adhere to company policies and regulations related to debt collection
- Meet daily, weekly and monthly target for debt recovery
- Liaise with NSM for information on contract/special pricing for major accounts assigned and key accounts.
- Ensure sall credit/debit notes for pricing are prepared and posted against relevant invoices on customer’s account. All credit/debit notes are to be applied within the month. - KPI
- Provides Jnr. ARCS with lists of warning letters to be sent to all delinquent credit customers according to the Overdue Action Matrix, in addition to customers who missed their month end obligations.
- Ensures effective management of assigned portfolio (including all assigned group accounts) by ensuring the timely and accurate updating of customer accounts with payments, and credit/debit notes.
- Ensures customer’s payments are allocated to the invoices specified. - KPI
- Ensures accuracy of customer account balances and escalate issues to C&C manager for action where necessary.
- Supports the reconciliation of customer accounts
- Liaise with the Settlement team as needed, regarding adjustments and journals to be processed.
- Supports the daily tracking of all collections
- Liaise with Settlement team as needed, regarding adjustments and journals to be processed
Specialized knowledge, skills and training Required:
- Strong problem-solving analytical skills with attention to detail and accuracy
- Ability to prioritize and handle multiple requests concurrently, with the flexibility to adapt seamlessly to rapid shifts in direction/strategy
- Exemplary interpersonal, teamwork, and communication skills
- Demonstratable experience in negotiation or debt settlement
- Ability to work on own initiative without supervision
- Proficiency in Microsoft Office tools
- Excellent communication skills (oral and written), time management, human and industrial relation skills
Academic qualifications and experience required for the job:
• Bachelor’s degree in Business Administration, Accounting or related field
• 1-3 years of experience in collections, or customer service roles
• Strong negotiation skills
• Ability to work independently and as part of a team
• Ability to handle confidential information with discretion
• Must own a reliable motor vehicle