Customer Services Associates & Technical Agents

Customer Service Associates/ Technical Support Agents for roles to begin soon. $490 per hour plus commission. Apply now

We’ve opened a new call center in Kingston, located at the University of the West Indies, Mona Campus.

Become a part of our amazing team! We are inviting applications in which we will place on file until we start hiring for full-time associates for two specialized projects:

• Engage our customers on multiple platforms that support them by providing whole body wellness and holistic services e.g., Microderm Infusion, Total Body Stretch and other services. 
• Assist consumers with their people search subscriptions, answering questions, website tech support and problem solving. Retention of customers is key to success!

About Us:

Humach is a fast-growing company based in the United States and is an industry pioneer in the contact center and digital agent /AI industry, focusing on customer service, sales, and other support. For over 35 years, the leadership at Humach has continued to revolutionize the CX industry into where we are today. We combine the best of human and digital agents for the benefit of the end customer.

Humans + Machines
That's Humach

Here is what you will enjoy working with us:

• Health insurance
• Competitive base pay
• Sales incentives
• $500 Lunch allowance
• Growth – Promotion from within
• Reward and recognition
• Transportation for late shifts
• Free proximity parking
• Project specific incentives

Ideal Candidate:

A dependable, ambitious, and positive person who is a natural at answering questions with clarity and providing detailed information to customers. Can assist Customers with Technical issues (example website browser, Google, laptop and desktop browsing). You love talking to people, while providing exceptional customer service and retention support. We are looking for determined, enthusiastic agents, who strive for success in customer service environments, while enhancing our customer's experience!

Responsibilities:

• Assist customers with technical and general questions.
• Can type corresponding emails to customers at least 25 words per minute.
• Can answer Technical Support questions corresponding to Computer and website issues.
• Provide customers with information about additional services to improve their overall experience.
• Respond to customer inquiries promptly and provide timely resolutions.
• Evaluate customer concerns by listening, gathering information, and analyzing the situation.
• Resolve customer problems by referring to program information, knowledge, and experience.
• Assess when customer concerns require escalation and provide transfers to the appropriate parties.
• Ability to handle and navigate different forms of customer contact including chat, email, and voice.
• Maintain extensive and continuing knowledge of information related to client needs.
• Achieve all program productivity and quality goals.
• Arrive at work on time and adhere to attendance expectations.

 Skills and Requirements:

• Minimum of three (3) CXC/GCE subjects, including English Language OR HEART Level-II Certificate in Customer Service.
• City and Guilds Mathematics and English accepted.
• At least 6 months Sales/Customer Service experience
• At least 6 months BPO/Call Center experience.
• Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
• Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
• Moderate computer and keyboarding skills.
• Knowledge of internet and e-mail.
• Can type at least 25 words per minute.
• Microsoft Outlook knowledge preferred.
• Technical Support skills required

We need dedicated team members to continue helping our company to deliver effortless customer service and sales support. Get the experience you have always wanted – join Humach Jamaica Limited!  - APPLY NOW!