Duty Officer

he general purpose of this position is to record absenteeism of security officers. also required to ensure that all alerts are satisfactorily monitored.

CCC-Duty Officer  - Kingston

Main Purpose of Job

The general purpose of this position is to record absenteeism of security officers. also required to ensure that all alerts are satisfactorily monitored. 

Qualification & Experience 

• Associate's Degree in Business Administration
• Certificate in Customer Service and or Supervisory Management

• Minimum of 5 CSEC subjects inclusive of Math & English
• Strong knowledge of Databases would be an asset
• Two (2) years’ working experience in similar field

Knowledge & Skills Required  

• Proficiency in Microsoft Office Suite (Excel, Word , Outlook etc.)
• Highly customer service oriented
• Extremely detail oriented and organized
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong time management skills
• Database management skills
• Ability to work in a team

         Key Activities & Responsibilities 

• Monitors the work of subordinates and apply decision-making, problem solving skills to achieve KPI's
• Documents and responds to verbal and written complaints or inquiries from Clients, staff and other agencies
• Provides information on departmental regulations and procedures
• Cover shifts and arrange schedules
• Contact locations on a daily basis to check on the security officers
• Reports accurately and disseminate information to relevant parties
• Promotes quality service delivery by actively performing continuous QA reviews of calls into the centre.
• Provides positive direction and guidance to subordinates during routine and critical events
• Performs any other related duty assigned.