Outbound Sales Representative

Outbound Sales Representative

Our employees enjoy:

• Reward & Recognition – timely gratification for excelling in various areas
• Remuneration- Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
• Health/Life/Personal Accident and Critical Illness Insurance Coverage - a safety net, to assist with any/all of life’s mishaps
• Subsidized Meals – Onsite catered meals significantly discounted
• Mobile Phone Subsidy – Fixed amount reimbursed to Managers and select Shared Services staff
• Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 7am
• Reward & Recognition – Cash payout for outstanding performances each quarter
• Work and Study Program (WASP) - Affordable and accessible tertiary education – employees pay 50% of market value for tuition
• On site nurse Free on hand first aid and assistance with minor ailments
• Inter Facility/Department Sports – In house competitions across various sporting disciplines
• HGS Swag – Branded fashion and gadgets
• Annual Fun Meets – Yearly large-scale celebrations
• Team Building Fund – Monthly merit-based allocation to each team for bonding exercises
• Primary Exit Profile (PEP) awards – Special awards for children of employees who do well on their exit exams.
• Promote from Within (Ready Now) – Special academy to equip staff for each stage of growth
• Health and Wellness Program – Special programs focused on the physical and psychological health of employees
• Flexible Shifts – Scheduling that provides employees with a bit of wiggle room and promotes a healthy work/life balance
• Quarterly/Annual Leadership Meets – Periodic sessions for leadership to collaborate and plan for the future.
• Company Branded Shirts – 3 shirts per employee
• Vacation Leave Encashment – Employees are paid for unused Vacation
• Sick Leave Encashment - Employees are paid for unused Sick days not taken and perfect attendance
• Work from Home Allowance – Special allocation to offset utility expenses
• Daily Energy Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office. Prizes and giveaways

The Successful candidate will:

• Making outbound and/or receive inbound customer telephone calls for the purposes of re-enrolling cancelled energy accounts or correcting existing enrollment errors.
• Review previous customer account(s) to understand account history to identify customer needs, resolve issues and provide recommendations
• Contact consumers via the telephone to provide them with information on new products and offers for the purpose of enrolling energy accounts.
• Follow scripting to handle different topics.
• As the Sales Representative you will drive the delivery of excellence in customer experience, advocate for the brand, add value and meet the customers needs and educate them on the benefits of using 100% clean power.
• Challenge yourself to exceed daily and weekly sales target expectations while adhering to quality and compliance guidelines.
• Provide feedback that supports the growth and improvement of sales, quality, compliance, and customer satisfaction targets.

Qualifications:

• 18 years or older
• CSEC at least 3 subjects including English A 
• Prior sales experience within energy or telesales preferable.
• Must have a high level of interpersonal skills to work with others.
• At least 6 months Sales/Customer Service experience and at least 6 months BPO/Call Center experience
• Strong communication skills, pleasant, fluid and persuasive – ability to anticipate/recognize customer concerns
• Ability to thrive in a fast-paced environment, is extremely outgoing, and is passionate about the opportunity to make a positive impact on the environment.
• You are innately optimistic, enthusiastic, and are up for the challenge of empowering people towards a brighter energy future.
• Ability to persevere through and overcome rejection and problem solve.
• Able to successfully use technology to perform job functions such as computer, email, business software, and group chats simultaneously