Teller

To maintain prompt and efficient customer service through accurate processing of transactions.

MAJOR RESPONSIBILITIES

• Contributes to team effort by accomplishing related results as needed 
• Maintains customer confidence and protects VMTS operations by keeping information confidential 
• Assisting customers with processing transactions, such as send transfer and paying transfers, resolving complaints discrepancies, and answering questions
•  Record Process money transfer transactions accurately 
• Ensure send/receive Money Transfer forms are completed appropriately by customer
• Ensure that due diligence is done before paying or sending a transaction 
• Properly file transaction receipt daily 
• Reconcile and balance cash and use software provided and generate reports 
•  Monitor cash in hand during work day. Transfer excess to Vault/Supervisor/ Teller or request cash from Vault /Supervisor/Teller to satisfy deficiency
• Ensure that cash being received from vault is always checked and recorded 
• Ensure that overnight teller bags are checked before starting daily activities
• Obtain necessary documents for remittances to be processed
• Assist with the preparation of reports, when requested
•  Photocopy/print/scan required documents to perform duties
•  Assist with the organization/coordination of promotional activities and participate as necessary 
• Ensure that information for which you have access is handled in accordance with the VMBS’s Information Security (IS) policy
• Perform related duties as assigned by the Supervisor/Operations Manager