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Conduent

Technical Support- Onsite Kingston ( Nighttime Shift)

Conduent

  • Kingston and St. Andrew / St. Catherine
  • Not disclosed
  • Permanent full-time
  • Updated 16/08/2023
  • HR
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The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

APPLY TODAY TO BE A TECHNICAL SUPPORT ASSOCIATE IN OUR NIGHT-TIME DEPARTMENT

 

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their
constituents. Learn more at Conduent.com

Our employees enjoy:

    •  Compensation package inclusive of base plus incentive 

    • Convenient onsite clinic,7-days per week providing affordable healthcare access

    • Health Insurance Benefits

    • Company paid Life Insurance coverage

    • Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts

    • Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology 

 

Duties and Responsibilities

Customer service focus:

·Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
·Obsesses over the customer experience and constantly strives to exceed their expectations
·Able to communicate clearly and effectively, both written and verbal (in required language)
·Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
·Approaches problems flexibly and is able to adapt and modify approach without compromising outcome

Technical knowledge and expertise:

·Professional and/or personal technical troubleshooting experience
·Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
·Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
·Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time

The ideal candidate should possess the following:

  • Valid ID
  • NIS
  • TRN
  • Birth Certificate
  • 4 or more CXCs including English Language (Additional Post High School Certification would be an asset)
  • Typing speed of 25 wpm 
  • Experience in a technical support and/or desk top support role is a plus.
  • Strong technical background (Computer technology and troubleshooting).
  • Ability to work any shift within a 24 hour time period including weekends and public holidays
  • Ability to multitask.
  • Must reside in Kingston or St Catherine 

 INTERESTED APPLICANTS MUST:   *** Applicants must be at least 18 years of age, present valid Photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 Professional/Character References (Name and Contact Numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Ref: 2023-84581C
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Conduent

Conduent

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