Information Technology Support Specialist

IT Support Specialist needed at Humach Jamaica. Apply at Humach.com

Humach is a fast-growing company based in the United States and is an industry pioneer in the contact center and digital agent /AI industry, focusing on customer sales and support. For over 34 years, the leadership at Humach has continued to revolutionize the CX industry into where we are today. We combine the best of human and digital agents for the benefit of the end customer.

We’ve opened a new call center in Kingston, located at the University of the West Indies Mona. We are looking for talented professionals to join our growing technology team.

Information Technology Support Specialist

Responsibilities

• Responsible for the assigned help desk requests, identifying trends and making recommendations to improve efficiency.
• Assemble, configure, and maintain desktop computers, laptops, phones, printers, and related equipment.
• Perform desktop PC troubleshooting to isolate and diagnose common network problems.
• Respond to needs and questions of users concerning their access to network resources.
• Provide training for users on software troubleshooting and general technology equipment usage.
• Supporting and interacting with end users, including moves, transfers, new hires, etc.
• Inventory and asset management tracking including intake, disposal, commissioning and decommissioning of all hardware and software, including headsets.
• Antivirus management (manual installation, automated push and investigation and remediation of incidents.
• Support the training environment Wi-Fi network.
• Work with various suppliers to place orders for equipment and troubleshooting managed services as required. 
• Work with Humach Head Office and IT Support Team for technical escalations.
• Consult with department managers to develop system solutions consistent with organizational objectives.
• Provide on-call and after-hours support.

Experience/Qualifications:

• CompTIA A+ Certification with continuous education credits. (Required)
• Degree in Computer Studies, Information Technology or a related field. (Optional)
• Minimum 1 year IT Support Experience. (Required)
• Minimum 1 year supporting Windows 10 and newer operating systems. (Required) 
• Minimum 1 year supporting Microsoft Office 365. (Required)
• Network hardware and software support experience. (Optional)
• Network hardware and software support experience (Optional)
• Minimum 1 year supporting personnel in a call center environment (Optional). 
• Exceptional time management and organizational skills, with the ability to multi-task.
• Strong problem-solving skills. 
• Excellent interpersonal skills including strong communication and teamwork. 
• Ability to work flexible days and hours for both on-site and remote activities.

Humach offers competitive compensation, health insurance, lunch allowance and more! This is your chance to join a dynamic team on the leading edge of call center technology. Get the career you've always wanted – join Humach.