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Customer Care Specialist - Call Center

Not Disclosed

  • Port-of-Spain
  • Not disclosed
  • Contract
  • Updated 07/08/2023
  • Human Resources
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The Customer Care Specialist will be part of the initial contact team dedicated to assisting potential and existing customers in obtaining quotes and claims updates and resolving online application issues.

KEY POSITION RESPONSIBILITIES:

 

  • Receive and action inbound and outbound calls for the Call Center Department.
  • Receive and action inbound calls for quotations for various lines of insurance.
  • Place outbound follow-up calls to potential customers who have obtained quotations.
  • Actively sell to potential clients via approved campaigns.
  • Recognize opportunities to cross/up-sell additional products/ services that are of benefit to customer.
  • Meet Quality Assurance Requirements and other key performance metrics.
  • Keep up to date on changes and new developments in General Insurance products and practices.
  • Assist customers with any issues experienced on the website with purchasing one of the company's Insurance Products and immediately escalate any unresolved issues to management.
  • Product Sales Support and answer questions from customers about product details, the company, or issues with their policy
  • Provide telephone claims service support.

PERSONAL CHARACTERISTICS:

  • Self-motivated and driven to achieve targets.  Demonstrated ability to meet targets, deadlines and KPI's.
  • An enthusiastic and solutions oriented “can do” attitude.
  • Enjoys talking to people and is at home in a fast paced environment.
  • Highly organized, keeps key information up to date.
  • Articulate and confident.
  • A team player who can work with minimum supervision.
  • Excellent communication skills including verbal, written and listening.
  • Customer centric with a passion for wowing the customer.
ACADEMIC / EXPERIENCE / KNOWLEDGE:
  • A minimum of five (5) CXC passes including Math and English (minimum grade 2).
  • A minimum of one (1) year Customer Service and / or Sales Experience.
  • A minimum of one (1) year working experience in the Insurance or Financial Services Industry will be an asset.

Ref: BICL 038
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Not Disclosed

Not Disclosed