Customer Care Consultant

Walk-in interviews everyday until August 31, 2023 Advanced Call Center Technologies is seeking Sales Representatives to join our team. Do you love helping others? If so, apply now for an instant interview!

Get Hired and you will have your name in a Raffle to win $100USD on your first day of Training!! Walk-in interviews every day until August 31, 2023.

We have brand new programs and a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long-term career? If so, apply now for an instant interview!

We offer Customer Support Associate:

• PAID TRAINING! You can be successful even without experience
• Massive opportunity for advancement; 90% of our leadership team was promoted from within.
• Hourly, overtime, and tremendous bonus opportunities.
• Fantastic Supervisors and a Positive environment
• Employee appreciation, Team, and Theme days
• Onsite Counselor and Nurse
• Health Insurance
• FREE Transportation
• Lunch Subsidy & Onsite Canteen 

Position Summary

A customer support associate focuses on building rapport with and probing customers in a friendly and professional manner. They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction.

Essential Duties and Responsibilities:

• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Maintains confidentiality; Listen to others without interrupting;
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;
• Multi tasks to document while speaking with the consumer
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Is consistently at work and on time
• Follows instructions, responds to management direction; Takes responsibility for own actions;
• Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Minimum Qualifications:

3 CXC (Including English) or 6 Months of Call Center Experience or Customer Service Certificate from Heart

Must be able to successfully pass criminal background check

Data entry and basic computer skills

Documents Required for Interview

1. Valid Government issued ID
2. TRN
3. NIS
4. Qualifications ( CXC, Degrees, Heart Trust Certificate etc.)

Please copy and paste the link below in a new window to complete your application.

https://globalus63.dayforcehcm.com/CandidatePortal/en-US/acttoday