JOB SUMMARY

The GTM and BPO Sales Manager is hybrid role developed to seamlessly drive Amplia’s RGUs by aligning AMPLIA’s Go To Market Strategy across all products, alongside the direct management and responsibility of the BPO Sales Channel performance. Oversight of these functions should be geared toward exceeding subscriber and revenue expectations, while delivering exceptional promotional launches and product and life cycle experience.

MAIN RESPONSIBILITIES

• Delivering service excellence daily in keeping with Amplia Communications Customer Service Philosophy.

• Define and manage the GTM strategy and develop Market launch roadmap for all new services.

• Establish readiness of new services Marketing execution by confirmation and alignment with Product & Technical team. 

• Ensure Sales Channel readiness management ahead of all launches.

• Define and set up measurement milestones, metrics, and key performance indicators (KPIs) for launch initiatives and activities.

• Investigate and provide insightful information on the competitive landscape, STP and market needs

• Develop and implement sales strategies and techniques to increase territory penetration including new subscriber acquisition, upselling & cross selling for BPO targets.

• Primary reporting liaison on BPO projects to client(s) as needed. This is specific to receipt of updates and decisions, communication of plans and results and any other responsible matters

• Drive sales process adherence, measurement, and performance management across BPO sales teams as well as analyzing in the field data toward new strategies on a continuous basis.

• Provide accurate weekly, monthly, and quarterly forecasts and reports for BPO Services. Suggest avenues to expand the profitability by line of business.

• Generate and utilize reporting to analyze required performance improvement, provide product recommendations and marketing input for BPO Services.

•  Develop and maintain relationships with external stakeholders, ensuring that their needs and expectations are met.

•  Continuously evaluate and improve processes and systems to enhance the overall efficiency and effectiveness of BPO sales operations.

•  Evaluate ongoing performance of supervisors and sales agents against key performance indicators and implement corrective action where necessary.

• Perform any other duties and responsibilities as assigned.

MINIMUM JOB REQUIREMENTS

• Bachelor’s Degree in Management or a related field will be an asset.
• 5+ years of proven experience in Sales, Marketing & GTM strategies, minimum of 3 years at a supervisory or managerial level.
• Excellent track record in sales performance and driving high performance team results.
• Proven ability to develop and nurture improved performance across sales.
• Excellent analytical skills, with the ability to analyze and interpret data to make informed decisions.
• Excellent communication skills, with the ability to communicate effectively with (external) clients, stakeholders, and team members.
• Strong interpersonal skills, innovative attitude, flexible, proactive, service-minded and a good team player.
• Ability to work in a fast-paced environment and to manage multiple priorities simultaneously.
• Strong computer skills, including proficiency in Microsoft Office and CRM systems.

WORKING CONDITIONS AND PHYSICAL DEMANDS

•  Valid Driver’s permit and access to a vehicle; role will entail driving to various locations across Trinidad & Tobago.

• Available to work routinely beyond normal office hours aligned with sales requirements.

• Available to work on weekends and public holidays.