The incumbent will provide supervision to the Claims Department, oversee the timely and accurate processing of claims and will ensure operational efficiencies. Must have experience in claims processing

Pinnacle Insurance Brokers (PIB) Limited invites applications from experienced, qualified, customer centric and self-motivated individuals for the position of:

CLAIMS SUPERVISOR

The incumbent will provide supervision of the Claims Department, oversee the timely and accurate processing of claims and will ensure operational efficiencies.

What You Will Do?

• Oversee day to day operations of the department
• Execute appropriate claims activities to ensure consistent, quality delivery of claims service
• Evaluate clients’ portfolios to determine appropriate coverage for filing claims
• Provide guidance to customers in the reporting and preparation of claims, including the completion of claim forms, where necessary

• Negotiate claim settlements with insurers and clients
• Prepare Claims Experience Reports for clients and attend review meetings with the client or unit leader
• Provide reports on critical claims matters to the General manager
• Ensure proper recording of all activities in the system
• Conduct periodic Audit
• Train and evaluate staff

What will you need?

• A Diploma in Supervisory Management
• Professional Certificate in Insurance Studies
• At least two (2) years’ experience working in the General Insurance industry in Claims
• Working knowledge of Motor, Property and Liability classes of General Insurance
• Good negotiation and problem-solving skills
• Excellent communication skills
• Excellent organizational and planning skills
• Good collaborative skills/team player
• Must be able to handle multiple priorities
• Must be able to work under pressure

 Work Traits

• Exceptional Analytical & problem solving skills
• Ensure flawless and consistent execution of client service instructions and performance guarantees
• Ability to actively review the work of others
• Identify coaching opportunities, act on needed coaching opportunities, position staff for successful development leading to advancement within the organization