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Outsourcing Management / Itel

Loan Advisor

Outsourcing Management / Itel

  • Hanover / St. James / Westmoreland
  • Not disclosed
  • Permanent full-time
  • Updated 09/08/2023
  • Zelia Johnson

Apply today to join the itel Family

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

 

JOB SUMMARY:

Assist applicants with the processing of loans

 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

  • Review, determine qualification and Process loan applications
  • Explain to applicants the different types of loans and credit options that are available, as well as the terms of those services
  • Review loan agreements to ensure that they are complete and accurate according to policy
  • Correspond with applicants to improve application and respond to questions about the process
  • Update documentation as and when requested
  • Provide enthusiastic, courteous and exceptional service to enhance customer satisfaction.
  • Develop good product knowledge and use it to resolve issues
  • Maintain performance standards of the company
  • Maintain current product knowledge by using available resources post training
  • Adhere to stated policies and procedures of the Company
  • Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

 

EDUCATION AND EXPERIENCE:

  • Minimum 5 CXC passes including English A and Mathematics
  • At least 1 Year experience in loan processing, telemarketing or sales
  • Aptitude for multitasking (work with multiple interfaces)
  • Prior call center experience a plus
  • Must be willing to work onsite
  • Must be flexible to work any 5 days of the week (including weekends and or public holiday)
  • Must be willing to work a schedule between 6:30 am to 10:00 pm


SKILLS NEEDED:

  • Very good written and oral communication skills
  • Excellent persuasive skills
  • Results orientation
  • Ability to think critically
  • Detail orientation
  • Assertiveness
  • Must be analytical
  • Team Player
  • Innovative & strategic
  • Tenacity
  • Openness to constructive criticism

 

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

Ref: MBJadvisors

Outsourcing Management / Itel

Outsourcing Management / Itel

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  • 38 Coconut Drive, Freeport House, Montego Bay, Jamaica

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