Relief CSR / Sales Representative / Promoter

The incumbent will be required to interact and support customers in response to inquiries/requests about products and services and to handle and resolve complaints when providing relief to the CSR’s, Sales Representatives and Promoters.

VACANCY

Bryden pi Ltd, one of the leading channel-focused distributors of Consumer, Health and Personal Care products in Trinidad and Tobago is on the lookout for the ideal candidate to join our unique family in the position of  Relief CSR / Sales Representative / Promoter within the Pharmaceutical Division.

If you are interested in joining an organization where, “We are happy people, committed to enhancing lives with a spirit to serve and exceed expectations”, then we look forward to receiving your application.

The incumbent will be required to interact and support customers in response to inquiries/requests about products and services and to handle and resolve complaints when providing relief to the CSR’s, Sales Representatives and Promoters to ensure the effective accomplishment of the department’s objectives.

Major Responsibilities & Accountabilities:

• Develop and maintain a thorough understanding of all the products supplied by Bryden pi Ltd. and provide information on the full range of products to customers.
• Confer with customers by telephone to provide information about products or services, take or enter orders or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by taking the relevant action.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for items purchased and arrange billing documents.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Answer customers' questions about products, prices, availability, or credit terms.
• Quote prices, credit terms, or other bid specifications.
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Negotiate prices or terms of sales or service agreements.
• Maintain customer records, using automated systems.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Prepare sales contracts for orders obtained, and submit orders for processing.
• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
• Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
• Verify accuracy of billing data and revise any errors.
• Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
• Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due.
• Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
• Keep records of invoices and support documents.
• Resolve discrepancies in accounting records.
• Balance all cash received with the Cashiers at the end of the day.
• Conduct ongoing promotions/sampling and all that is required in the execution of same
• Assist in quarterly retail pricing surveys
• Perform other duties that may be required to enhance the operations of the Company

 Knowledge, Experience & Requirements:

• A minimum of five (5) CXC passes, including Mathematics and English
• A minimum of two (2) years’ experience in a related field

Key Competencies:

• Proficient in Microsoft Office applications
• Excellent Customer Service skills
• Excellent Communication skills
• Excellent Time Management skills

Our offer: 

• A flexible working environment that allows you to be innovative
• A team that values people.

If this sound like the place for you and you believe you have what it takes to excel, please send your resume
 
Kindly note that only suitable candidates will be contacted