Store Manager-(Superpharm)

The Store Manager is responsible for the day-to-day management of the retail store, consistent with all legal and regulatory requirements and in accordance with overall Company policies, procedures and standards.

• Leads and supervises the operations of the retail store and staff, opening/closing/rosters/changing shifts and task delegation of staff.
• Implements and manages the Company’s policies and procedures in respect of cash management, store security and inventory shrink/damages/expiries control.
• Manages and supervises the inventory process including receiving, stocking, pricing, returning and transferring of merchandise.
• Leads and participates in Store’s quarterly stock counts, investigating variances and ensuring areas of improvement are addressed successfully.
• Manages the flow of inventory to ensure product availability and inventory management standards including proper housekeeping of all inventory and inventory related areas.
• Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions.
• Facilitates the execution of all store specific promotional and marketing programs as directed.  
• Manages and analyzes financial and performance data for the retail store and maintain budget controls. Build, adapt and follow-through on an effective business plan that achieves and exceeds quarterly sales targets.
• Leads and supports the team towards the achievement of monthly, quarterly and annual sales, and profitability and other financial and non-financial targets.
• Revaluates and adapts with changing market conditions.  Prioritizes and stays focused on end goals in order to maximize productivity efforts.
• Uses a wide variety of communication methods, selling skills and promotional tools to appropriately influence and impact results.
• Uses all analytical resources and tools available to identify opportunities and challenges and build plan of action.
• Continuously looks for and recommends to Senior Management more efficient ways of managing store operations, improvements in assortment and improvements in creating and maintaining consistently the highest standards of customer service.
• Responsible and accountable for all customer relations. Listens, communicates and shares information to develop trust that ultimately results in customer commitment.
• Uses all available information to understand customers’ needs and to identify opportunities.
• Resolves customer complaints and helps respond to customers’ special needs.
• Monitors and analyzes the customer service provided by staff and offer feedback, coaching and training.
• Shares customer service best practices with all staff to deliver a distinctive and delightful customer experience.
• Identifies opportunities for improvement and recommends and implements these changes for operational and customer service improvement.
• Recruits and hires for the retail store. Implements 30 day training plan and monitors performance continuously.
• Conducts mid-year and annual performance appraisals and creates, implements and monitors performance improvement plans for all employees.
• Motivates, trains, coaches, counsels, mentors and disciplines staff consistent with Company standards and policies.
• Hosts various staff meetings regularly and as required, e.g. pre-shift meetings and general staff meetings.
• Performs any other duties as assigned to assist in meeting the Company’s objectives.