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Not Disclosed

After Sales Coordinator

Not Disclosed

  • Kingston and St. Andrew
  • Not disclosed
  • Permanent full-time
  • Updated 20/07/2023
  • HR
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The Aftersales Coordinator will work at a leading automotive dealership as an energetic greeter and offer prompt solutions for customer satisfaction.

JOB DESCRIPTION


JOB SUMMARY

The incumbent will be an energetic greeter and customer-focused; will direct customers’ queries and offer prompt solutions in order to maximize customer satisfaction.  All tasks will aid in the timely turnaround of vehicle maintenance and require accuracy while maintaining an organized environment. 

JOB DUTIES AND RESPONSIBILITIES:

  • Assist in the operation of the service centre by writing up work orders and distributing work to staff.
  • Accurately maintain and update database and contact customers to arrange for the servicing and repairs of vehicles if necessary.
  • Monitor and report on repair trends.
  • Assist in the coordination of the PDI process.
  • Managing appointments for each day’s activities.
  • Assist with all logistics associated with day to day activities.
  • Assist with opening job cards to log customers’ concerns and vehicles.
  • Process customer transactions to include the receipt of payments and generating of invoices/receipts.
  • Generate and reconcile cashiers’ sales report on a daily basis.
  • Compute and prepare daily lodgments for submission to the bank.
  • Resolve customer complaints, guide them and provide relevant information
  • Offer relief duties for Cashier.
  • Perform other tasks assigned by Manager.

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB:

  • Required to stand and occasionally walk for long hours
  • Spend some amount of time making and receiving phone calls from customers.
  • Required to work on Saturdays.

QUALIFICATION AND EXPERIENCE REQUIRED:

  • Bachelor’s degree in Business Administration, Communication, Marketing or equivalent.
  • 3 years’ related experience.

SPECIFIC KNOWLEDGE REQUIRED

  • Computer literate.
  • Proficiency in Microsoft Office Suite.
  • Customer service techniques, principles and practices.

SPECIFIC SKILLS OR COMPETENCIES REQUIRED:

  • Vibrant personality.
  • Excellent interpersonal skills.
  • Exceptional attention to detail.
  • Excellent organizational and time-management skills.
  • Good customer service skills.
  • The ability to communicate well both orally and in writing.
  • The ability to work well under pressure.

Ref: After Sales Coordinator
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