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We thank all applicants however only shortlisted candidates will be contacted!
Onsite-Customer Service Retention Agents
Etech Global Services LLC
- Hanover / St. James / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 18/07/2023
- HRD
Agents receives calls from customers, they will assist them by providing appropriate assistance/help which may include (but not limited to, General Inquiries, Upgrade/Downsize/Cancellation, Adjust Delivery Schedules, makes the appropriate recommendations for customers, Update Customer Profile.
We are growing, come join our ServantLeadership Team! We are a company that cares for their employees.
Requirements
- A minimum of 3 CXC subjects including English Language is required.
- A minimum of 1 year call center experience in sales, collections and/or retention.
- Candidate must be computer literate.
- Candidate must possess a Valid ID, TRN, and NIS.
- Candidate must be 18 years or older to be considered.
- Flexible to work any assigned Shift any day of the week including weekends and public holidays.
- HEART/NTA Customer Service Certificate is accepted.
- Must be able to type a minimum of 25 WPM.
- Balanced in terms of delivering utmost quality customer experience and possessing good negotiation skills.
- Problem solving skills- ability to access and research multiple sources of data.
- You must be able to handle push backs from customers who wants to cancel.
- The ideal applicant must be proficient in time management.
- You must be able to handle your calls in a polite way while being patient in handling difficult customers.
WHAT WE OFFER
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
Ref: Customer Retention Agents
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