Blue Waters Inn - General Manager

The General Manager oversees all aspects of property and operations management.

JOB SUMMARY

The General Manager oversees all aspects of property and operations management including maximization of financial performance, guest satisfaction and staff development guided by the relevant Business Systems– Finance, Quality, Health and Safety, IT and HR. The General Manager is directly accountable to the Directors and functionally to the Financial Controller in Trinidad with respect to Financial Responsibilities. He/she directly supervises department heads and indirectly supervises all hotel personnel.

QUALIFICATIONS, COMPETENCE AND EXPERIENCE

• Bachelor’s degree in Hotel Management, Accounting or equivalent
• At least 5 years’ experience in a management position in a similar role in a related industry
• Pleasant personality, ability to manage staff, effective delegation of tasks and performance management.
• Leadership skills - ability to coach and guide staff, ability to develop work procedures.
• Computer skills that allow the proficient use of company-issued software programmes including but not limited to:
  • Microsoft Word, Excel and PowerPoint; Microsoft Outlook
  • Payroll and HRIS System
  • Reservation Management System
  • Financial Management Systems

DUTIES AND RESPONSIBILITIES

Service Excellence:

• Performs the role of “Standard Bearer”, ensuring that each policy and procedure in the BWI House rules/Group policies are communicated, understood, achieved, and maintained by hotel staff.
• Creates an operating environment that assures consistent guest satisfaction.
• Ensures good safety practices of employees and guests, providing leadership in the maintenance of proper emergency and security procedures.
• Deals with the general public, customers, employees and other stakeholders with tact and courtesy.

 Performance Management:

• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems, personnel performance, and financial reports. Initiates and ensures close out of corrective actions.
• Maintains product and service quality standards by conducting ongoing evaluations of product, service, and personnel, and by promptly investigating complaints.
• Ensures applicable preventative maintenance programmes are established and maintained to protect the physical assets of the hotel.

Finance:

• Continuous cash flow monitoring, inclusive of timely and proper billings procedures, collections and payment planning to ensure that the organization stays within its approved operating limits.
• Ensures adequacy and compliance with the Purchasing Procedures and that purchases are within the approved financial budget.
• Develops accurate and aggressive long- and short-range financial objectives consistent with Directors’ initiatives.
• Ensures accurate and timely preparation of Management Reports.
• Ensures strict compliance with the Financial Policies and Procedures in all areas.
• Ensures monthly stock counts are conducted and results reconciled to accounting records.
• Ensuring proper filing and storage of company records.

Technical:

Provides guidance in the overall administration of the company’s day-to-day operations, but not limited to:

• Compliance with all statutory requirements.
• Insurance compliance.
• Cost control and expense reductions wherever possible.

Personnel:

• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development.
• Implements and maintains an effective open-door communication system.
• Plans, organizes, supervises, and evaluates the work of others. Responsibilities include training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Marketing and Sales:

• Executes marketing, sales, and operational activities, producing results that meet the hotel’s business plan.

Business Systems Implementation/Compliance:

• Understands the statutory regulations affecting BWI’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations and requirements of Trinidad and Tobago.
• Work with the Group QHSSE, HR, IT Managers to develop and implement relevant systems.

Other:

• Any other such activities as required by the Board of Directors that may become necessary from time to time for the safe and continued operations operation of Blue Waters Inn.