Service Booker

The Service Booker will accurately maintain records, match all components of service while the vehicle is at the service center which includes any labour or parts charged by the technicians or the parts counter personnel.

JOB DESCRIPTION 

JOB DUTIES AND RESPONSIBILITIES

• Prepare mechanical estimates.
• Review repair orders written for proper completion, accuracy and legibility according to the applicable policies and procedures manual.
• Determine and enter the applicable labor operation codes, failure codes, and/or other administrative data required in CDK and enter them onto the repair orders.
• Interpret and translate technician’s comments for clients to easily understand completed repairs
• Return incorrect/ inconsistent completed repairs to the person originating the document for correction and/or completion as necessary.
• Ensure accuracy of technicians hours earned on the operations they performed according to the manufacturers and dealer policies and procedures.
• Process and track Special Order Parts requests
• Perform credit notes in CDK for refunds.
• Generate Purchase Orders for external repairs
• Relieve Service Advisor.
• Performs other task assigned by Manager.

QUALIFICATION AND EXPERIENCE REQUIRED:

• Bachelor of Science Degree in Business Administration or any other related area.
• Minimum two years customer service experience.
• Computer literate.
• Working knowledge of Motor Vehicle Repairs and Service.
• Working knowledge of Dealer Management System.
• Driver’s License.