Marketing & E-Commerce Assistant

The Marketing & E-Commerce Assistant will play a vital role in the Marketing & E-Commerce department, with a strong focus on website content, assisting with marketing initiatives and customer care.

TITLE:Marketing & E-Commerce Assistant

REPORTS TO:Manager, Marketing & E-Commerce

LOCATION:Head Office, Chaguanas

TYPE:Full Time, Permanent

POSITION OVERVIEW

Are you seeking a modern job opportunity, with a chance to engage in a digital transformation strategy? Do you want to be part of a young, dynamic team of creatives? And are you in tune with the latest digital and social media trends? We are hiring an innovative and enthusiastic Marketing & E-Commerce Assistant!

The Marketing & E-Commerce Assistant will play a vital role in the Marketing & E-Commerce department, with a strong focus in website content, as well as assisting with marketing initiatives and customer care.  This is an all-encompassing role that will allow you to be exposed to a broad range of marketing and e-commerce activities across the organization.

If you are looking for a challenge and want to be a part of a forward- thinking company that is proud of its legacy, then Excellent Stores Limited is looking for you!

KEY RESPONSIBILITIES

E-Commerce

• Write quality online product descriptions to help the customer make a purchasing decision.
• Write editorial and promotional copy for the website, including blog posts social media posts and stories.
• Maintain the online product database and categories to ensure information is accurate and appealing.
• Liaise with the Graphic/ Photo Specialist, Creative Lead and Category Management team to obtain images as needed.
• Apply Search Engine Optimisation principles to all generated content. 
• Make recommendations based on product purchase declines/increases to ensure movement of stock.
• Contribute towards achieving sales targets as well as meet or exceed product upload targets.
• Assist the E-Commerce & Digital Marketing Specialist with updating content on website and setting up discounts, troubleshooting errors, etc.

 Customer Care

• Promptly resolve any e-commerce sales-related / customer-related issues including refunds.
• Ensure customers receive outstanding level of service with each concern or request.
• Ensures Gift Registries are placed online, Payment on Deliveries (PODs) and any queries are processed within 24 hours of receiving from the Branch, Warehouse or Customers.
• Assist and guide warehouse and branches to ensure that customer orders are effectively sourced, fulfilled and shipped out accordingly.
• Provides customer support and technical issue resolution via E-Mail, phone, social media and other electronic medium.

Marketing

• Assist Marketing & E-Commerce Manager with various marketing projects.
• Assist with coordinating and supporting all Company events such as product launches, and any other promotional events.
• Assist with creating content on Excellent Stores social media platforms including Facebook, Instagram, TikTok, YouTube, Blogs etc. as necessary.
• Assist with conducting marketing research.
• Provide general administrative support including photocopying, laminating, mailing, filing, preparing documents, presentations etc.

Perform any other duties as assigned.

JOB REQUIREMENTS

Knowledge/Experience:

• Bachelors or Associates Degree in Communications, Marketing, Creative Writing, Business Management, or related field. 
• Five CXC Subjects including Mathematics and English.
• Experience in a digital retail environment is an asset. 
• Demonstrated Knowledge of marketing principles and understanding of social media platforms and their respective best practices. 
• Experience working in a dynamic environment.
• Very technically savvy. 
• Proficient in MS Office suite.
• Knowledge of and awareness of trends in the retail industry. 

Required Competencies:

• Customer service oriented.
• Excellent researching, writing, editing and proofreading skills.
• Excellent written communication skills.
• Creative
• Ability to work at a fast pace while still displaying an eye for detail
• Ability to work as part of a team and interact effectively with others.
• Must be able to work flexible hours including weekends and holidays.
• Ability to observe and maintain confidentiality in the performance of duties.
• Pro-active, with a ‘can-do’ attitude, self-starter, motivated.
• Passion for retail and product/brand merchandising. Loves digital retail world, with a strong eye for detail and commercial awareness.