Customer Service Associate (Onsite) - Sandy Bay, Hanover

Come Join OUR FAMILY

Base Pay 475 JMD p/h

Work-from-home* potential after probation (conditions apply)!

Join the Collective Solution family and make a GREAT impact in a growing environment! We are seeking customer obsessed Associates. 

(Recruitment will be done fully online!)

Find us on Facebook, Instagram and Youtube #collectivesolutionjamaica

WhatsApp us to talk more at 876-427-9503

 Responsibilities:

• Maintaining high level world-class customer service/professionalism to a wide range of customers
• Gather information, researches/resolves inquiries and logs customer calls
• Communicate appropriate options for resolution in a timely manner 
• Follow up with customers to ensure their needs and expectations are satisfied and promises are kept
• Exhibit product knowledge while delivering information in a positive and articulate way
• Ability to display empathy and personalization with each customer interaction
• Ability to multitask - typical tasks involve account research, functions on screen and remaining engaged with customers
• Ability to navigate through multiple computer applications with speed and accuracy
• Ability to work simultaneously with multiple customers to resolve their issues
• Strong ability to use technology

Competencies and Skills:

• Minimum Three (3) CSEC Subject - Including English A or B OR HEART Certificate in Customer Service, Front Office, Business Studies (Level 2)
• Flexibility to work any shift within a 24 hour period including weekends and holidays
• Computer and internet knowledge 
• Possess the ability to type minimum 30 WPM (90% accuracy)
• Excellent customer service and communication skills (verbal & written)
• Excellent listening skills and strong attention to detail 
• Excellent time management and prioritization skills
• Adaptable and able to manage change whilst maintaining a positive attitude