Entertainment Manager

The Entertainment Manager will collaboratively lead the entertainment team and a comprehensive entertainment program; think creatively and can customize approach as required.

 Entertainment Manager 

Duties and Responsibilities  

• Assumes management responsibility for managing, attracting, contracting, and delivering a variety of entertainment; oversees ongoing and daily performance of entertainment staff to achieve guests’ satisfaction.
• Oversee project specific creative consultants for show content, serving as internal liaison with entertainment staff. 
•  Responsible for leading ideation for new ideas for live entertainment with internal entertainment staff and outside consultants. 
• Responsible for ongoing show checks and ensure that quality standards and creative executions are maintained. 
• Develop, plan and ensure the execution of talent strategies for the department of diversity recruitment, talent forecasting and pipelining, resource and relationship management.
• Effectively manage, coach and train a team of recruiters to deliver excellent results; instill a standard of excellence in all aspects of the full life cycle hiring process.
• Ensures show quality standards are maintained at all times. Regularly obtains feedback from guests to improve delivery.
• Mentors’ department managers to develop their skills and leadership abilities.
• Manages company goals, objectives and priorities for assigned service area; recommends and administer policies and procedures.
• Generates innovative ideas for entertainment and event concept development.
• Develops the department operating budget and produces monthly budget variance reports; develops strategic financial, operational, artistic and technical plans for entertainment proposals.
• Maintains awareness of new trends and innovations in the industry standard, state of the art technical innovations and the competitive environment.
• Foster a positive work environment that encourages feedback and innovation.
• Communicate both verbally and in writing with all associates, peers, supervisors and support departments
• Conduct weekly meetings with managers to review success, opportunities, and plan for the upcoming week.
• Establish, teach, and demonstrate exceptional customer service through training, development and leading by example.
• Assess subordinates on positive performance and assist with formal performance evaluations.
• Any other duties that may be required.

Qualifications

• Bachelor’s degree in performing arts or a related field, plus five (5) years’ experience in entertainment department management to include experience booking and contracting entertainment, budget preparation, reporting and supervisory experience.

• Fluency in Spanish is an asset.

Experience and Skills

• At least 5 years of progressive experience in a hotel or a related field.
• To perform the job successfully, an individual should demonstrate the following competencies:
• Work under the pressure
• Retain information and operate in an organized and timely manor
• Communicate effectively at all times, with vendors, customers and all levels of employees.
• Effectively and efficiently move around work area.
• Manage and motivate employees.
• Ability to work varying days and hours, based on the needs of the job.
• Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Being confident and assertive
• Networking
•  Being persuasive
• People management
• Project management
• Being flexible
• Communication and listening
• Being focused and self-motivated
• Being attentive and thorough
• Being able to multitask
• Working in a team environment
• Meeting deadlines
• Marketing and sales
• Generating innovative ideas
• Resolving problems quickly