General Manager (Ecotourism Hotels)

Our client, an organisation operating two (2) boutique hotels in Trinidad, is seeking to fill the position of General Manager

JOB SUMMARY

The General Manager reports directly to the Chief Executive Officer and manages two (2) boutique hotels.  The GM is responsible for organizing the work of the properties including guest services & relations, food & beverage services, room service, bookings, maintenance, revenue & expense management, budgeting, team building, marketing and staffing. Additionally, the incumbent is also responsible for developing strategic plans to ensure profitability and growth, setting policies and processes, overseeing recruitment and training and evaluating operational and financial performance.

DUTIES AND RESPONSIBILITIES

• Ensuring the operational efficiency of the hotel properties
• New business development – seek new avenues to attract and retain customers both local and foreign.
• Developing and implementing strategies that will ensure a positive experience that exceeds guests’ expectations.
• Working collaboratively with the Operations Manager, Reservations / Sales Managers and all Supervisors ensuring all operations are running smoothly.
• Responsible for the efficient management of every department of both hotels.
• Maintaining good supplier relations and guest relations.
• Overseeing reservations and checking up on guests to ensure their needs are being met.
• Ensuring all relevant certifications are maintained and renewed.
• Overseeing the hiring, orientation and ongoing training of hotel staff.
• Must be available on call 24 hours a day to resolve any urgent problems.
• Maintain a good understanding of the hotel market.
• Maintaining good customer relations through consistent, effective communication with internal and external guests.
• Liaising with the sales & marketing staff to develop and implement strategies for growing the business.
• Establish the hotel's reputation for quality via regular inspections and upkeep of hotel properties
• Provide vision, leadership and strategy that inspires staff to deliver exceptional guest service that drives financial success.
• Overseeing rooms upgrades and general property maintenance.
• Oversight and input into financial success of the division including management of expenses, salaries, supplies and general expenses
• Oversees HSE roles and responsibilities which include: HSE inspections, ensuring all equipment is in good condition, conduct HSE meetings with employees at least once per month. As well as ensure that all managers, supervisors, sub-contractors, and sub-contract personnel comply with safe work practices and HSE regulations where applicable.

QUALIFICATIONS AND EXPERIENCE

• Eco-tourism experience is a must.
• Bachelor’s Degree in Management, Tourism, or Hospitality Studies
• Minimum of ten (10) years' Supervisory and/or General Hotel Management experience
• Knowledge of hotel property management systems is required.

We wish to thank all applicants for their interest, however, only those favourably considered will be contacted.