Broker Clerk Grade I

Perform the process of customs clearance of the assigned files at the appropriate time. Handle and coordinate Freight consignment delivery/recovery activities efficiently according to standard operating procedure and customer requirements to maximize productivity/customer satisfaction.

Job Summary

Perform the process of customs clearance of the assigned files at the appropriate time. Handle and coordinate Freight consignment delivery/recovery activities efficiently according to standard operating procedure and customer requirements to maximize productivity/customer satisfaction.

Job Duties

• Verify the tariff classification in the customs files.
• Verify the files that have been assigned.
• Submit documents to customs.
• Pay and dispatch the assigned files.
• Follow up on the files sent to the customs address.
• Maintain internal clearance log.
• Deliver the dispatched goods (if applicable).
• Comply with full customs laws and Local laws prior, during and after clearing process.
• Digitally upload (In internal system) and physically archive all files processed.
• Coordinate with customers (if required) on shipment handling according to standard operating procedures and customers’ requirements.
• Handle customer enquiries/complaints on shipment handling.
• Update Broker coordinator on progress of handling shipments.
• Highlight to broker coordinator on complex operations/clearance issues.
• Coordinate with airline/shipping line /supplier/contractor contact to ensure smooth shipment handling and compliance with standard operating procedures/customer requirements.
• Coordinate with broker coordinator to ensure prompt issue resolution and smooth operations.
• Create customs documentation and post on the webserver.
• Fill template with billing info, to send to the Finance department in DR.
• Coordinate Collection of services & duties with Customer upon or prior to delivery.
• Scan invoices and post on server.
• Coordinate effectively with other department contacts to ensure efficient shipment handling/documentation/customs clearance/customer issue resolution.
• Process in- & outbound shipments as per standard operating procedure and customer requirements.
• Process and file shipping documents as per standard operating procedures.
• Monitor shipment status and update company systems (Ops log & Cargo Wise) as per business rules.
• Monitor empty container returns as per standard demurrage procedure.
• Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization’s business processes.
• Detect and report non-conformities to create opportunities to improve in your area.

Job Requirements

• Minimum requirement Bachelor
• 3 years of relevant experience preferably in the brokerage for Freight Forwarding and Logistics industry
• Grade I Brokers license
• MS Office
• Basic knowledge in AFR & OFR operations i.e., handling/ documentation/ customs clearance